A Customer Care Agent for After Sale Service is responsible for assisting customers with any issues or concerns they may have after purchasing a product or service. They provide support and guidance to ensure customer satisfaction and resolve any problems that may arise - Franklin Park, United States - Stellar Innovations

Stellar Innovations

Verified Company

Franklin Park, United States

1 day ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

For our customer contact center in Würzburg-Heuchelhof,
The XXXLutz Group operates over 370 furniture stores in 13 European countries and employs more than employees. In Germany, over employees contribute to the success of the group, which operates 57 XXXLutz furniture stores and 47 Mömax trend take-away markets. With an annual turnover of 6 billion euros, the XXXLutz Group is one of the largest furniture retailers in the world. In the joint GIGA purchasing association, the more than 1.6 billion euros in sales from POCO (8500 employees) are also bundled. The XXXLutz Group has had its headquarters in Würzburg, Germany since 2009. As part of further expansion, a completely new company headquarters was built there in 2019, offering employees an attractive working environment.

Tasks

As part of our team, you are a competent contact person for our customers and handle inquiries by phone, email and chat.
Through solution-oriented processing, you help us optimize the customer journey for our customers.
You act as a interface between customers and other departments to ensure a smooth end-to-end processing.
You are an important driver for continuously improving our systems and processes.