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    Front Desk Agent at The Whitby Hotel - New York, United States - Crosby Hotel LLC

    Crosby Hotel LLC
    Crosby Hotel LLC New York, United States

    4 days ago

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    Description

    Job Description

    Job DescriptionThe primary role of the Front of House Agent is to provide exceptional service for every guest while: Greeting, receiving, welcoming, and registering guests, maintaining accounts and handling inquiries, and undertaking cashiering and switchboard. Being an exceptional team player, this candidate would also possess excellent
    interpersonal skills, great attention to detail, and is driven by delivering inspirational service.

    MAIN DUTIES:

    • Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
    • Check-in/check-out hotel guests efficiently while extending the highest level of hospitality
    • Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
    • Ensure integrity of billing and cash handling
    • Maintain the correct confidentiality of hotel guest information and records.
    • Cover reservations when required
    • Carry out a daily in-house guest reservation and correspondence audit
    • Maintain a high level of communication between the Front Office and all other departments

    EMPLOYEE BENEFITS:

    • Paid vacation, sick and personal days
    • Health, dental, vision, and life insurance plans
    • Commuter benefits
    • Holiday staff parties and staff appreciation events
    • In-house uniform dry cleaning services
    • Employee meals while on duty
    • Departmental and company-wide incentive programs
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