Customer Service Agent - Salem, United States - The CCS Companies

The CCS Companies
The CCS Companies
Verified Company
Salem, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Are you looking to work a Monday - Friday schedule _
AND _make a great base pay _
AND _make an amazing
BONUS??
The CCS Companies are hiring for our 11:30 - 8:00pm shifts in our Salem NH location


On average our associates are currently earning between
$ $27.00 per hour _after bonus_, with experienced associates making over
$30.

00 per hour after bonus

No experience is necessary - we provide a dedicated
2 Week Paid Training Program to help you be successful immediately _PLUS_ a
$1000 Welcome Bonus

Why Work for CCS?

  • Earn
    $1000 Welcome Bonus just for completing training
-
Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year:


  • Generous Paid Time Off Package of 3 weeks to start, _
    PLUS_ you will receive an extra 1 week after 2 years for a total of
    4 weeks PTO
-
No wait period on benefits for all new hires You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
-
Weekly & Monthly Prizes and Giveaways
  • Red Sox/Celtics/Bruins Tickets, Gift Cards and more
-
Excellent Employee Referral program - make an extra
$1500 referring great people

  • Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
  • Paid Holidays including your Birthday off and a Floating Summer Holiday

ESSENTIAL FUNCTIONS:


  • Maintains a professional and customerfriendly manner with each account.
  • Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
  • Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
  • Negotiates payment plans and settlements with our clients' customers based upon clientspecific parameters.
  • Identifies disputes promptly and ensures proper resolution.
  • Participates in various problemsolving and decisionmaking activities, as required.
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:


  • Minimum 1+ year in a Customer Service position preferred.
  • Strong interpersonal and verbal communications skills.
  • Moderate typing skills required (35 wpm).
  • Basic math and written communication skills.
  • Bilingual/multilingual language skills desirable.
  • Ability to be receptive to feedback, willing to learn.
  • Ability to be receptive and responsive to change and to embrace continuous improvement.
  • Ability to maintain a predictable and consistent fulltime work schedule.
  • Must successfully pass background check.

EDUCATION REQUIREMENTS:

High school diploma or equivalent required, college degree preferred


Pay:
$45, $56,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Inperson

Application Question(s):

  • Are you able to work Monday
  • Friday 11308pm?

Education:


  • High school or equivalent (required)

Experience:


  • Customer service: 1 year (preferred)

Ability to Commute:

  • Salem, NH required)

Ability to Relocate:

  • Salem, NH 03079: Relocate before starting work (required)

Work Location:
In person
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