Techsupport (m/f/d) for course participants - Clearlake Riviera, CA, United States - SilverLinx

SilverLinx

Verified Company

Clearlake Riviera, CA, United States

4 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

We are velpTEC GmbH, a startup from Leipzig, Germany, and part of As an educational institute, our mission is to provide knowledge related to innovative technologies.

Through the use of digital media formats and learning concepts, we prepare our clients for their future professional challenges.

We offer a comprehensive portfolio of educational courses in the fields of crafts, technology, and interdisciplinary topics to our course participants.

As a young company, we operate in an agile manner, allowing everyone to actively shape the future of the company.

We value open and honest communication on an equal footing, as everyone is an important part of the team.

To ensure that we can quickly provide solutions to our clients' questions and problems, we are currently building a TechSupport team (m/f/d) to resolve technical difficulties.

Your responsibilities will include:

You will be a member of our 2nd level support team
You will be the point of contact for technical questions from our clients (via phone and chat) as well as for our team
You will install our software on the laptops we send to our clients
You will take care of database updates and backups

What you bring to the table:

You have completed a vocational training in a commercial or technical field
You have a strong technical affinity and excellent knowledge of Microsoft Office
You are willing to familiarize yourself with various tools (such as Adobe, Moodle, Windows) in order to solve technical