Help Desk Specialist - Annapolis Junction, United States - Interclypse, Inc.

Interclypse, Inc.

Verified Company

Annapolis Junction, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence.

At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved.

Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always "Doing What is Right". Together, let's pioneer a future where greatness is achieved and exceeded.

To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.

All positions are required to be onsite at various locations in Maryland.

Responsibilities:

Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
Ensure that all workstations (laptop and desktops) have current drivers, patches, and security\ updates.
Create/restore workstation (laptop and desktop) images.
Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues.
Set up new workstations (laptop and desktop) and printers to access the network.
Deploy new state procured equipment and software to the existing network.
Replace existing hardware/software and remove the hardware/software and transport to a specified location.
Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures.
Troubleshoot issues regarding all hardware and software stated above.
Install software/hardware on workstations.
Work in cooperation with the current contractors as well as other MDTA staff.
Attend internal MDTA staff meetings as requested.
Update Service Desk requests daily.
Perform other related duties as assigned by MDTA Division of Information Technology management.

Requirements:

Required Qualifications

Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Desired Qualifications
Three (3) years' experience in each of the following:

Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment
Troubleshooting PC hardware and software in a Microsoft networked environment
Microsoft Active Directory user and device management
Repairing, installing, upgrading, and reconfiguring

:

PCs, Laptops, Stand-alone and networked printers, Stand-alone and networked scanners, and Modems

Why You Will Love
Interclypse

You want to work for an adaptive company that moves at your speed.
You want a healthy worklife balance.
You want to work with a passionate team on an important mission.
You want to work for an organization that values and appreciates you.
You want to work for an organization that invests in your growth.
You want the option for career mentorship, both in technology and in business.
You value a company with a strong culture of growth and support.

Employee Impact Program

Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees.

This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.

Benefits