Jobs
>
New York City

    Front Desk Manager - New York, United States - Marriott International Inc

    Marriott International Inc
    Marriott International Inc New York, United States

    2 weeks ago

    Marriott International, Inc. background
    Description

    Job Description

    JOB SUMMARY

    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.


    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Supporting Management of Front Desk Team

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Encourages and building mutual trust, respect, and cooperation among team members.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Understands employee positions well enough to perform duties in employees' absence.
    • Handles employee questions and concerns.
    • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
    • Supports daily Front Desk shift operations.

    Supporting Progress Toward Guest Services and Front Desk Goals

    • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
    • Strives to improve service performance.
    • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
    • Supports same day selling procedures to maximize room revenue and property occupancy.
    • Understands the impact of Front Desk operations on the overall property financial goals and objectives.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Sets a positive example for guest relations.
    • Encourages employees to provide excellent customer service within guidelines.
    • Handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Interacts with guests to obtain feedback on product quality and service levels.

    Supporting Projects and Policies

    • Supports implementation of customer recognition/service programs, communicating and ensuring the process.
    • Assists in the review of comment cards and guest satisfaction results with employees.
    • Ensures employees have the proper supplies and uniforms.
    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

    Supporting Handling of Human Resource Activities

    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Provides feedback to individuals based on observation of service behaviors.
    • Participates in an ongoing employee recognition program.
    • Supports training when appropriate.
    • Participates in the employee performance appraisal process.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
    • Performs all duties at the Front Desk as necessary.
    • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
    • Complies with loss prevention policies and procedures.
    The hourly pay range for this position is $31.25 to $38.94.

    Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

    Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

    The compensation and benefits information is provided as of the date of this posting.

    Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    About the Team


    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

    Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

    The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

    It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

    As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

    And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Marriott

    Front Desk Manager

    1 week ago

    Marriott New York, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The New York EDITION, Five Madison Avenue, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assists the Front ...

  • Marriott

    Front Desk Manager

    2 weeks ago

    Marriott New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managemen ...

  • Aimbridge Hospitality

    Front Desk Manager

    1 week ago

    Aimbridge Hospitality New York, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Sisense

    Manager, Deal Desk

    1 day ago

    Sisense New York, United States

    We are looking for an experienced Manager, Deal Desk to lead our small team, which supports a global salesforce. In this role, you will be pivotal in driving revenue growth at Sisense by managing and further building out a world-class deal desk operation. You will be responsible ...

  • sulekha

    Front Desk Manager

    3 days ago

    sulekha New York, United States

    Front Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale Beach area Hotel Comfort Inn & Suites Scarborough ME looking for experienced front desk person. Accommodation can be provided. You must ... · ... **managed** ...

  • Sonesta International Hotels Corporation

    Front Desk Manager

    1 week ago

    Sonesta International Hotels Corporation New York, United States

    Job Description Summary · Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel ...

  • Marriott

    Front Desk Manager

    1 week ago

    Marriott New York, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The New York EDITION, Five Madison Avenue, New York, New York, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assists the Front Office Mana ...

  • Marriott

    Front Desk Manager

    1 week ago

    Marriott New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JO ...

  • Sonesta International Hotels

    Front Desk Manager

    2 weeks ago

    Sonesta International Hotels New York, United States

    Job Description Summary · Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel ...

  • Marriott International

    Front Desk Manager

    2 weeks ago

    Marriott International New York, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Entry ...

  • Marriott International

    Front Desk Manager

    1 week ago

    Marriott International New York, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Entry ...

  • MCR Hotels

    Front Desk Manager

    4 days ago

    MCR Hotels New York, United States

    Front Desk Manager 151 W 54th St, New York, NY 10019, USA Req #7002 Monday, June 10, 2024 The Front Desk Manager at Luxury Collection Hotel Midtown will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a ...

  • MCR Hotels

    Front Desk Manager

    4 weeks ago

    MCR Hotels New York, United States

    FRONT OFFICE MANAGER · The Front Office Manager will be reporting to the Director of Front Office. The Front Office Manager will be responsible for management of all Front office functions and team members. As a Front Office Manager this role directs, implements, and maintains a ...

  • MCR Hotels

    Overnight Front Desk Manager

    1 day ago

    MCR Hotels New York, United States

    The Overnight Front Desk Manager at the Sheraton New York Times Square Hotel will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective ...

  • Spring Health

    Manager, Deal Desk Operations

    1 week ago

    Spring Health New York, United States

    Job Description · Job DescriptionOur mission: to eliminate every barrier to mental health. · Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthca ...

  • Armis Security

    Senior Deal Desk Manager

    2 weeks ago

    Armis Security New York, United States

    Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds-start up culture, enterprise level benefits and security, and top pay for the industry. Go ...

  • MaxWell Medical

    Front Desk Office Manager

    1 week ago

    MaxWell Medical New York, United States

    Job Description · Job DescriptionFront Desk Office Manager needed for a busy, multi-disciplinary office. We are an outpatient facility that offers physical therapy, chiropractic care & acupuncture, under the diagnosis of a board certified physician. At Maxwell Medical, we priorit ...

  • Affinia

    Front Desk Manager/Relief Overnight Manager

    3 days ago

    Affinia New York, United States

    ** Front Desk Manager/Relief Overnight Manager** · **Job Category****:** Management **Requisition Number****:** FRONT001113 Showing 1 location **Job Details** · **Description** · **Major Duties and Responsibilities:** · + Provides an issue free work environment through motiva ...

  • In Technology Group Inc (US)

    Service Desk Manager

    6 days ago

    In Technology Group Inc (US) North Bergen, United States

    Job Title: MSP Service Desk Manager · Location: North New Jersey (Hybrid Role) · Salary: Up to $85,000 per year + Performance Bonus · About Us: · Our Client is a premier provider of managed IT services, committed to delivering innovative technology solutions and outstanding custo ...

  • Good Shepherd Services

    Help Desk Manager: Information Technology

    3 hours ago

    Good Shepherd Services New York, United States

    This role oversees the overall Help Desk experience at Good Shepherd Services, maintaining quality of service and ensuring support requests are fulfilled in a timely manner. The Help Desk Manager will be responsible for managing the Help Desk staff M Information Technology, Help ...