Dispatcher - Grand Rapids, United States - Service Professor
Description
_How Do You Feel About The Following?_
- Our team members are benefit eligible day one
- We're a dog friendly office so be prepared to make new friends
- Free daily salad bar, onsite gym, and multiple company events that are fun for the whole family
_ What Will You Do?_
- Dispatch the right technician to the right job to maximize every opportunity
- Resolve client concerns in a timely manner with 5star quality customer service
- Communicate between the technicians, clients, and department managers to ensure everyone is communicated with efficiently
- Record the results of each service call and create report summaries for management
- Serve as an integral link in establishing customer rapport, converting clients into customers for a lifetime
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
- Provide timely updates to customers throughout the day on the technician's progress
_ What Does It Take?_
- 2 years of leadership or scheduling experience, _home services experience preferred_
- Ability to type at least 35 wpm
- Demonstrated capacity to work independently in a highpaced environment
- Pass a drug screen and background check
- Strong interpersonal communication skills
- Intermediate computer and telecommunication skills
- Capacity to learn Service Professor's business systems
_ Benefits Package_
- Weekly pay
- Benefit eligibility from day one medical, dental, and vision insurance
- Employer sponsored short
- 401k + company match that vests immediately
- Casual dress code
- Wear jeans to work
- Free daily salad bar and snacks
- Company gym for all Service Professor team members
- Fun company events like softball games, pack to school nights for kids, and more
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