Employee (m/f/d) IT Service Desk / 1st level support - Butte Falls, United States - Titan Ventures
Description
*Join our IT team at Butte Falls' Ventilwelt in the digital age: Become our IT leader*Everything taken care of – including your career
As the world leader in the development, production, and sale of valve, measurement, and control systems, the GEMÜ Group serves global leading companies in the pharmaceutical, food, industrial water treatment, and semiconductor industries.
Experience our inspiring teamwork and start your career with us as an idea driver.
*Your responsibilities*As an IT Service Desk employee (m/f/d), you will be the first point of contact for our users regarding IT infrastructure.
Are you service-oriented, communicative, and enjoy working in a team? Then join our team and take on the following tasks:
* *Responsibility:
- You support, assist, and advise our users (m/f/d)
* *Support:
- As part of the service desk support, you identify problems, receive and resolve issues through common support channels such as email, ticket system, or phone
* *Variety of tasks:
- You prioritize and analyze error reports and, if necessary, pass them on to 2nd level support
* *Teamwork:
- For complex tasks, you coordinate with 2nd level support
- You
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