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Genesis Dealership Sales Administration/ Greeter - Englewood, United States - Benzel Busch
Description
Job Title:
Genesis Dealership Sales Administrator & GreeterDepartment: Sales Department
Job Family:
Variable OperationsReports to: Sales ManagerABOUT USBenzel-Busch Motor Car Corp is a reputable and authorized dealership dedicated to delivering our valued customers the highest standards of service and quality.
With a rich heritage in the automotive industry, we are proud to announce our expansion as we integrate the Genesis franchise into our esteemed family that already includes Mercedes-Benz and Audi.
Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz and Audi, we have set the industry's standard for luxury and engineering. With the addition of the Genesis franchise, we are ushering in a new era of automotive innovation. Genesis represents the perfect fusion of modern luxury and cutting-edge technology.We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.
JOB OVERVIEWService Administrators play a critical role in ensuring the smooth administrative functioning of the service department.Their organization, attention to detail, and customer service skills contribute to the overall success and efficiency of the dealership's service operations.
These professionals organize administrative tasks, contributing to the overall effectiveness of the service department.KEY RESPONSIBILITIES Greet Customers:
Welcome customers with a warm and friendly greeting as they enter the showroom. Create a positive and inviting atmosphere.
Customer Assistance:
Assist customers by answering initial inquiries and providing general information about the dealership's offerings, including vehicle models, features, and current promotions
Customer Direction:
Direct customers to the appropriate sales or service personnel based on their needs.
Ensure that customers are connected with the right team members efficiently Appointment Scheduling:
Manage and coordinate service appointments for customers, ensuring that scheduling aligns with technician availability and service department capacity
Customer
Communication:
Serve as the primary point of contact for customers, providing updates on service progress, confirming appointments, and addressing inquiries and concerns in a professional and timely manner
Product Knowledge:
Maintain a basic understanding of Genesis vehicle models, features, and benefits to address customer inquiries accurately
Promotion Awareness:
Stay informed about current Genesis promotions, discounts, and special offers to communicate these to customers effectively
Customer Feedback:
Collect and document customer feedback, comments, and complaints, forwarding relevant information to appropriate personnel for resolution and improvement
Documentation:
Maintain accurate records of service orders, repair details, customer information, and service histories using dealership management software and other tools
Billing and Invoicing:
Prepare and process invoices for completed services, ensuring accuracy and compliance with established pricing and billing protocols. Handle customer payments and financial transactions.
Service Reports:
Generate and analyze service reports, including key performance indicators (KPIs), to provide insights into service department performance and assist in decision-making
Data Entry:
Accurately input customer and vehicle information into dealership databases and maintain digital and physical service records
Filing and Organization:
Maintain an organized filing system for service records, invoices, and other paperwork, ensuring easy retrieval and compliance with record-keeping regulations
Showroom Maintenance:
Ensure that the showroom is clean, organized, and presentable at all times. Report any maintenance or cleanliness issues to the appropriate personnel.
Safety Compliance:
Adhere to safety regulations and dealership policies to maintain a safe and secure environment for customers and staff
QUALIFICATIONS Education:
A high school diploma or equivalent is typically required. Relevant administrative or office management training is a plus.
Organizational Skills:
Strong organizational and time management skills are essential for effectively managing appointments, records, and administrative tasks
Communication:
Excellent verbal and written communication skills to interact professionally with customers, colleagues, and dealership staff
Computer Proficiency:
Using dealership management software, Microsoft Office suite, and other relevant software tools for data entry and record-keeping
Attention to Detail:
A keen eye for detail is crucial when handling records, invoices, and customer information
Customer Service Orientation:
A customer-focused mindset and the ability to provide exceptional service in interactions with customers
Problem-Solving:
The ability to address customer concerns and administrative issues efficiently and effectively efficiently and effectively.
ADDITIONAL INFORMATIONNo Sponsorship / Visa Transfer is availableMust be capable of dissecting complex problems and breaking them into simplified, digestible piecesMust be able to work flexible hours/work scheduleWork Holidays when required; Work weekends when requiredEEO StatementBenzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.
We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law
