Customer Advisor - Mineralwells, WV, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Mineralwells, WV, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

At the earliest possible date, on behalf of my client company, a renowned travel provider in Chemnitz, I am looking for a commercial employee (m/f/d) for advising and supporting customers on travel topics for a permanent position in Mineralwells, WV.


Responsibilities:

As an advisor:


  • You work together with the customer to develop travel destinations according to their preferences (in writing and by phone)
  • You process customer requests and bookings
  • You create travel offers and present them by phone and email
  • You contribute your experience to the internal optimization of processes

Or as a service employee:


  • 60% written communication (chat, email), 40% telephone
  • You support existing customers with any open questions regarding booked trips
  • You process change requests for booked trips (e.g. departure airport, personal data, etc.)
  • You handle complaints
  • You correspond with tour operators
  • You monitor the booking process

Qualifications:

  • Ideally, a background in tourism or alternatively, experience in customer service
  • Also open to career changers with a passion for the topic and a willingness to learn
  • Professional and friendly demeanor
  • Proficient in common PC applications
  • Willingness to work in shifts (3 shifts between 7:30 am 11:00 pm) / All late shifts and weekend shifts can be covered from home office

Benefits:

  • Permanent employment with direct employer
  • Attractive compensation (base salary +
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