Water Conservation Representative - Sacramento, United States - City of Sacramento

City of Sacramento

Verified Company

Sacramento, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

THE POSITION:

The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern.

IDEAL CANDIDATE STATEMENT

Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information.

Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues.

DISTINGUISHING CHARACTERISTICS

This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program.

The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City's water conservation program and may provide lead direction to lower level staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties may include, but are not limited to, the following:
Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters.
Respond to citizen inquiries and investigate complaints related to water waste and/or consumption.
Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel.
Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation.
Confer with supervisor in connection with unusual water waste incidents when specific casebycase direction is necessary.
Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters.
Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation.
May assist with water conservation seminars and outreach events.
May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data.
May conduct audit reads to verify the accuracy of automated meter infrastructure.
May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit.
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification

QUALIFICATIONS:

Knowledge of:
State and city mandates and regulations for water usage.
City street and address system.
A variety of meters and meter equipment and their respective functions.
Public contact and customer service techniques and principles.
Basic mathematics.
Basic computer skills

Skill in

Use of hand tools and equipment.
Operation of computer systems and office equipment.

Ability to:

Read, write, speak, and understand the English language at a level necessary for efficient job performance.
Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage.
Identify and report water waste problems encountered in the course of work.
Learn, understand, and comply with departmental policies, rules, and instructions.
Learn City utility billing codes, procedures and policies governing water conservation services.
Understand and carry out written and oral directions.
Maintain accurate and uptodate records.
Identify meter irregularities and recommend how they can be corrected.
Establish and maintain effective working relationships with the public and other City personnel.
Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength.
To use hand tools and equipment

EXPERIENCE AND EDUCATION

Education:

High school diploma or G.E.D. equivalent.
AND
Experience:
One year of full time experience providing customer service in the field or office.

SPECIAL QUALIFICATIONS
Driver License

Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

Certification

Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation As