-
Training Specialist
2 weeks ago
Dormitory Authority State of New York Albany, United States**Position Title: Training Specialist** · **Department: Project Administration** · **Location: Albany, NY or NYC Office** · **Grade/Classification: 3 (D1) - Para & Entry Level Professional II** · **Salary Range: $59,343 - $76,217 - Albany, NY** · **$64,397 - $81,271 - NYC Office ...
-
Training Specialist
3 weeks ago
DASNY - Dormitory Authority of the State of New York Albany, United States**Minimum Qualifications** · Minimum Qualifications · Bachelor's degree plus two years relevant experience; or · Associate's degree plus four years relevant experience; or · High School Diploma or equivalent plus six years of DASNY relevant experience. · Preferred Qualifications ...
-
Lead Training Specialist
3 weeks ago
EmblemHealth Albany, United StatesSummary: · - Conceptualize, research, develop, implement, maintain, and enhance Contact Center related training programs/materials. · - Facilitate training classes to support the Contact Center: provide technical, administrative, and other support as needed. · Responsibilities: · ...
-
Lead Training Specialist
3 weeks ago
ConnectiCare Albany, United StatesSummary: · - Conceptualize, research, develop, implement, maintain, and enhance Contact Center related training programs/materials. · - Facilitate training classes to support the Contact Center: provide technical, administrative, and other support as needed. · Responsibilities: · ...
-
Lead Training Specialist
18 hours ago
EmblemHealth Albany, United StatesSummary: · - Conceptualize, research, develop, implement, maintain, and enhance Contact Center related training programs/materials. · - Facilitate training classes to support the Contact Center: provide technical, administrative, and other support as needed. · Responsibilities: · ...
-
Training Specialist-integration of Technology
2 weeks ago
Capital Region BOCES Albany, United States**Location**:Northeastern Regional Information Center - Franklin-Essex-Hamilton Regions/North Country · **Basic Function**: · The work involves responsibility of working on a regional and/or individual district level to promote and support all aspect of the use of technologies to ...
-
Spectrum Industries Albany, United StatesAre you interested in administrative and manual tasks? Then apply for an apprenticeship as a specialist for warehouse logistics (m/f/d) in Albany. During your training, you will gain insights into supporting the logistical process through information processing and data managemen ...
-
Cascade Ventures Albany, United StatesMAKE THE MOST OF YOURSELF WITH ALBANY · As an IT specialist for system integration (m/f/d), you will be an important part of our local IT team, ensuring that our IT systems and solutions function flawlessly for our customers worldwide. And if something doesn't work as it should, ...
-
Nebula Ventures New Albany, United StatesTraining as a specialist salesperson in the food industry (focus on bakery) without vocational school · At Backstube Wünsche GmbH in Lutzinger Straße 4, 89420 Höchstädt - Job-ID SB · Start date Employment typeTraining, full-time · Duration3 yearsWhat will you become? · As a spec ...
-
Infinity Systems Albany, United StatesAbout uskfzteile24 is Germany's leading digital company for car parts and accessories. As a multichannel company based in Berlin, our successful online shops kfzteile24, autoteile24, , and , as well as our branches and workshops, belong to us. We are Germany's most well-known bra ...
-
Training Specialist 1/trainee1/trainee 2
3 days ago
Homeland Security and Emergency Services, Division of Albany, United States**Minimum Qualifications** · This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).** · This title includes a traineeship opportunity and applicants will be appointed to the appropriate level** based on their experience and educati ...
-
Training as a housekeeping specialist
3 days ago
Titan Industries Latham, United StatesWelcome to the BG Nordsee Reha Clinic in St. Peter-Ording · We'll get you fit for your future · Your tasks: · Start your apprenticeship with us and get involved · You will become an organizational talent, supply specialist, and a true cooking professional with us. · Do you enjoy ...
-
Training Specialist
3 weeks ago
Youth Research Inc Albany, United StatesJob Type · Full-time · Description · Training Specialist - Child Protective Services or Child Welfare Casework- multiple positions · Rensselaer, NY · Organizational Overview · Youth Research, Inc (YRI) assists the New York State Office of Children and Family Services (OCFS) an ...
-
Training Specialist
2 weeks ago
Youth Research Inc Albany, United StatesJob Type · Full-time · Description · Training Specialist - Child Protective Services or Child Welfare Casework- multiple positions · Rensselaer, NY · Organizational Overview · Youth Research, Inc (YRI) assists the New York State Office of Children and Family Services (OCFS) an ...
-
Training Specialist
3 weeks ago
DASNY (Dormitory Authority Albany, United StatesPosition Title:Training Specialist · Department:Project Administration · Location:Albany, NY or NYC Office · Grade/Classification:3 (D1) - Para & Entry Level Professional II · Salary Range:$59,343 - $76,217 - Albany, NY · $64,397 - $81,271 - NYC Office (salary range reflects loca ...
-
Training Specialist
1 week ago
St Catherine s Center for Children Albany, United StatesJob Description · Job DescriptionAbout Our Organization: · St. Catherine's Center for Children is a leading non-profit organization in New York's Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adu ...
-
Training Specialist
3 weeks ago
StateJobsNY Albany, United StatesMinimum Qualifications · Bachelor's degree plus two years relevant experience; or · Associate's degree plus four years relevant experience; or · High School Diploma or equivalent plus six years of DASNY relevant experience. · Preferred Qualifications · Bachelor's degree in C ...
-
Training as a civil engineering specialist
3 days ago
Omega Innovations Centre Island, United StatesCentre Island is offering an apprenticeship as a civil engineering specialist (m/f/d) in 2024. The training will take place at Eiffage Infra-Südwest (formerly Faber Bau) at our headquarters in Alzey. The vocational school and training center for your training location in Alzey ar ...
-
Training Specialist 1
1 week ago
StateJobsNY Albany, United StatesNon-Competitive Minimum Qualifications Under the NY HELPS Program: This position includes an opportunity to serve in a traineeship and applicants will be appointed to the appropriate level based on their experience, certification, and education. · Training Specialist Trainee 1 (M ...
-
Training Specialist 1
1 week ago
State of New York Albany, United StatesPlease note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, ...
Lead Training Specialist - Albany, United States - ConnectiCare
Description
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions.
WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
Conceptualize, research, develop, implement, maintain, and enhance Contact Center related training programs/materials.Facilitate training classes to support the Contact Center:
provide technical, administrative, and other support as needed.
Ensure that training covers critical Contact Center areas such as:
customer service skills; policies and procedures; new hire orientation; relevant systems and applications (i.e., Service Cloud, Avaya, etc.) functionality related to the Contact Center.
Responsibilities:
Oversee and supervise training staff to ensure each member of the team is fully capable of delivering high quality, effective training curriculum.
Facilitate train-the-trainer sessions to help improve trainer skillsets.
Partner and consult with vendors to support development and maintenance of content.
Work with Contact Center management to determine training needs and opportunities and manage training calendar.
Develop and enhance training programs that maximize effectiveness of Operations staff performance.
Perform independent research to support the ideation, creation, and development of training programs and materials designed.
Collaborate and work with SMEs, Training Specialists and Sr.
Training Specialists to create and improve training materials to ensure accuracy and delivery reflects leading practices to support a differentiated customer experience.
Develop/revise comprehensive training programs, using various modalities, with the collaboration of colleagues, SMEs and key stakeholders.Create multimedia, graphics, and interactive course solutions by integrating supporting material/media into courses (audio, video, resources, etc.).Design and create high-quality, engaging, and effective e-learning courses.
Convert instructor-led training content into interactive e-learning courses with activities to enhance learning retention where applicable.Facilitate training programs related to customer service/contact center day-to-day operations including customer service skills, etiquette, courtesy, and contact center application functionality.
Provide technical, administrative, project management, logistical and other support as needed to maximize the effectiveness of processes, programs, approaches, and materials.
Support project management training tasks related to new implementations, process changes, and new business to meet organizational needs.Produce and deliver ad-hoc reports, presentations, analysis, etc. to support organizational goals.
Monitor and review the success of end user training by using quality results, assessment results, survey results, and observations or through discussions with organizational managers and trainers.
Perform other job-related duties as directed or required.Requirements:
4 6+ years of relevant professional work experience required3 5+ years of experience leading people required2 3+ years of training design, development, and delivery experience in a virtual, classroom and large audience setting requiredKnowledge of adult learning theory; experience with inclusive training methodologies requiredSoftware application training experience requiredCritical thinking skills to develop or assess materials that will help employees understand the subjects being taught, understand the needs of the employees and judge what will work requiredProblem-solving and decision-making skills to determine the best programs to train employees and meet the needs of the organization requiredExperience developing eLearning modules using tools such as Articulate Storyline, Rise, Camtasia, or Captivate requiredExpert level command of course authoring tools, specifically Storyline 360, and course development methodologies requiredAbility to effectively manage multiple projects and tasks with competing objectives, priority levels, and deadlines; and to develop and adhere to time schedules to meet project deadlines and to sequence activities logically requiredAbility to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations, in a calm and rational manner requiredVery strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives requiredStrong knowledge of Microsoft Suite including Word and PowerPoint for producing training materials and presentations requiredFlexibility to accommodate travel to various locations requiredSelf-motivated, innovative, and flexible requiredExperience delivering training in a call center/customer contact center environment preferredStrong knowledge of customer service/contact center day-to-day operations; and customer service system(s) preferred
Additional Information Job Type:
StandardSchedule: Full-time
Employee Status:
RegularRequisition ID:
Hiring Range:
$63,000-$110,000Security Disclosure If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from HRTalentAcquisition with the subject line: Offer of Employment for (job title) Please respond online.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply.
We do not send email from a third-party email service such as Yahoo or Gmail.Pay Disclosure A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided.
This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, internal peer equity, and market and business considerations.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed.
It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each cases facts and circumstances.
Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.EEOC Statement We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business.
We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.
#J-18808-Ljbffr
