Manager Employee Experience - Phoenix, United States - LSG Sky Chefs

LSG Sky Chefs

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

LSG Sky Chefs, a part of LSG Group is the world's leading provider of end-to-end on-board products and services._

Role Purpose Statement:

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with LSG.

The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Main Accountabilities:

Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
Design and execute effective initiatives focused on program improvement and increasing engagement focus groups, surveys, etc.,
Lead the partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments. Ensure compliance with program payments.
Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
Be a supportive point of contact for newly hired employees.

Knowledge, Skills and Experience:

A Bachelor's degree or equivalent experience is required.
Minimum of 35 years of experience
Thrives in a peopleoriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
An ability to solve problems without a manual.
Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures.
Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained by various audiences
Ability to lead work groups and teams to achieve results.
Exceedingly selfmotivated, directed and detail oriented
Comfortable working in a service industry, light production environment.
Basic to intermediate skill in Microsoft programs.