IT Service Desk Employee - Sheboygan, United States - Crimson Enterprises
Description
Job ID: 14023; Location(s): Sheboygan
Your Responsibilities
- Receiving and documenting user inquiries and incidents from the PC and application environment of the Viega Group (on-site, via telephone, email, and ITSM helpdesk system)
- Independently resolving user inquiries and incidents and preparing requests for transfer to 2nd level support
- Monitoring user inquiries and incidents in your own area
- Installing applications and Windows systems, as well as providing on-site user support (e.g. setup, initial training, repairs, and moves)
- Maintaining network devices (printers, copiers, all-in-one solutions)
- Collaborating on process optimization in the support structures and ensuring the availability of client systems as needed
- Documenting configuration changes and updates
Your Profile
- Successfully completed IT vocational training
- Several years of professional experience in the IT department of a manufacturing company
- Experience in network technology (TCP/IP, routers, LAN, WLAN, WAN, etc.)
- Proficient in Microsoft365 and current Windows operating systems
- Analytical and problem-solving
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