- Provides a central point of communication for customer inquiries, issues and conflict resolution to ensure excellent customer support
- Management and development of teams
- Understands and represents the Voice of the Customer and communicates all customer needs and considerations with key internal stakeholders
- Ensures current programs and development projects meet customer needs and requirements
- Leads cross-functional teams to ensure that program deliverables are consistently met on time and meet expectations
- Facilitates the communication of forecast projections and anticipated customer requirements to ensure the continuous availability of company products for delivery to customers
- Reports monthly on key customer metrics and budget requirements
- Intermittent travel to customers / vendors
- Manages Work
- Results Oriented
- Agile Learner
- Builds Trust
- Customer Focus
- 4 year Bachelor's Degree
- 5-10 years business experience. Preferably in a program management, product management or account management type role with heavy customer interface
- This position is in the Automotive industry. A background in the Automotive Aftermarket retail or commercial landscape is highly preferred
- People management
- Microsoft Office Suite
- Advanced Excel preferred
- SAP experience preferred
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Program Manager - Lake Zurich, United States - MAT Holdings, Inc
Description
Job Description
Job DescriptionCompany DescriptionEstablished in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $2.0 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide. The company's core businesses include the production, sales, and service of products in the fencing and hardware, automotive, and power equipment sectors.
Job DescriptionThe Program Manager position will lead all day-to-day operational requirements needed to manage key national programs. The position is responsible for planning, coordinating and directing all program related activities to ensure that consistent customer satisfaction and progressive growth is being achieved for assigned accounts. This role provides an excellent opportunity for a self-motivated, driven individual to contribute significantly to the success of an organization.
Principle Responsibilities
Competencies
Education/Experience:
All your information will be kept confidential according to EEO guidelines.
