Nam Core HR Operations Specialist - Tampa, United States - Citi

Citi
Citi
Verified Company
Tampa, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The NAM Core HR Operations Specialist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.


Additionally, the NAM Core HR Operations Specialist serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


Responsibilities:


  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Citi's Core HR Business Processes in Workday, including Change Job, Terminations, Personal Data Changes, Records Management, and I9 Reverifications.
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed

Qualifications:


  • 24 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Consistently demonstrates clear and concise written and verbal communication skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Human Resources

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Job Family:

HR Advisors & Generalist

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Time Type:

Full time

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Primary Location:

Tampa Florida United States
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Primary Location Full Time Salary Range:
$56, $73,650.00

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Anticipated Posting Close Date:

May 21, 202- Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO Policy Statement.

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