Global Service Director - Gardnertown, United States - BlueWave Solutions

BlueWave Solutions
BlueWave Solutions
Verified Company
Gardnertown, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

The Company:

As a subsidiary of an internationally successful group, our client is a highly innovative and dynamic company that has established itself as a leading provider of specialized investment machinery in the international market. Their core competencies lie in the combination of expertise, technological know-how, and a strong commitment to quality and customer satisfaction. Through continuous investments, the company is focused on growth and expansion.

Your Responsibilities:

As a member of the executive team (reporting directly to the management), you will have full responsibility for international service. In this role, you will be supported by a team of nearly 50 employees in service, hotline, spare parts, retrofits, and academy, whom you will lead, coordinate, motivate, and develop in a team-oriented manner. In addition to the traditional tasks of a service manager, you will develop and implement service strategies on a global level, optimize existing service processes, work closely with global sales and service partners, introduce new remote technologies, and always have a focus on customer retention and satisfaction.

Required Qualifications:

On behalf of our client, we are looking for a dedicated and inspiring leader with a passion for service and customer satisfaction, as well as sustainable service. Therefore, you should have relevant professional experience in the field of traditional mechanical engineering (investment sector). As this is an international challenge, fluency in German

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