Bilingual Scheduling Coordinator - Bala-Cynwyd, United States - Hands From The Heart Home Healthcare

Hands From The Heart Home Healthcare
Hands From The Heart Home Healthcare
Verified Company
Bala-Cynwyd, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Become a part of
Hands from the Heart Home Healthcare Services extraordinary team of caring professionals Here at
Hands from the Heart we are seeking experienced Home Care Schedulers/Case Managers to join our growing organization.


What will we do for you:

-
Competitive Salary:

-
Health, vision, dental and life insurance benefits:


  • 12 days PTO plus time accrued:
-
401k with a match:

-
Life insurance:

-
Short term disability


We are a dynamic, growing team and so the ability and desire to build rapport and relationships with our staff and clients is critical.

Prior scheduling/staffing experience required within the home care or other healthcare related field.

Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.


Responsibilities of this position include:


  • Answering & triaging calls from caregivers, clients and prospects
  • Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
  • Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
  • Ability to be on a oncall for after business hour calls and scheduling modifications
  • Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
  • Maintaining regular documentation and ongoing notekeeping of employee & client activities
  • Point person on all Client Related issues for cases under your caseload
  • Participate in initial and ongoing client and caregiver meetings
  • Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
  • Evaluate client and employee satisfaction to effectively resolve complaints and incidents

Requirements:


  • Excellent customer service and communication skills and professionalism at all times
  • Detailoriented team player
  • Ability to multitask, work under pressure and problem solve
  • Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources
  • Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
  • Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
Please feel free to visit our website and LinkedIn profiles:

Facebook:

Instagram:

Pay:
$ $24.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
2% match
  • 401(k)
matching

  • Bereavement leave
  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance
  • Gym membership
  • Health insurance
  • Life insurance
  • Onthejob training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Healthcare setting:

  • Long term care

Medical specialties:

  • Home Health

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:


  • Case management (Home Care): 2 years (preferred)
Administrative Home Care: 2 years (preferred)


Language:


  • Spanish (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location:
In person
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