Specialists (m/f/d) in the field of Bbdirect - Clearwater, MN, United States - Aurora Solutions
Description
Better Banking
We live, love and deliver Better Banking, setting sustainable standards for progress. Together, we shape the banking of tomorrow - digital and personal, because that's what our customers want. Together, we can achieve a lot.
- We are looking for specialists (m/f/d) for our future teams in the
Customer Dialogue area:
- Cards, account management, insurance & securities orders, research & complaints, or master data
- As well as for our future teams in the
Customer Management area:
- Electronic banking service support, securities & taxes, payments, passive processing, support & inheritance.
- As a specialist in BBDirect, you will review, process and optimize existing processes at the team level. You will ensure process and data quality and work independently and sustainably in teamrelated areas. Of course, you regularly coordinate with your team and department management on measures and project progress.
- The focus of your work is to analyze and understand various issues, recognize the resulting requirements for process adjustments/optimizations, and implement them effectively. In the team, you are the first point of contact for technical questions. You independently coordinate with internal/external parties and prepare written presentations of facts and alternative courses of action for decisionmaking. After a decision has been made, you will accompany the implementation of the necessary measures. In addition, you will integrate and document the innovations and optimizations in work instructions, documentation, and continuous improvement process protocols. In addition
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