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Engineering Manager - California, United States - Dialpad
Description
The team
Dialpad's Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.
Product Engineering teams focus on areas such as billing, growth, search & analytics, core platform, frontend & backend infrastructure, developer and partner ecosystem & integrations and more.
As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad.
What you will achieve
In your first 30 days:
You'll experience our comprehensive onboarding and learn about Dialpad's culture & values
Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team
Start building cross functional relationships with your engineering management peers as well as Product, Design & QA teams
In your first 6 months:
You'll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
Work with geographically distributed peer engineering managers to align engineering-wide priorities
Drive effective engineering processes and policies
Scale the team by recruiting candidates from diverse backgrounds
By 1 year:
Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
Take responsibility for the team's short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners.
Maintain a balance between building sustainable, high-impact projects and shipping things quickly
Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization
Who you are
Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems.
You'll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers.
3+ years' experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projectsKeen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments
Our tech stack:
Python, Django, , Google Cloud Platform, Big Data technologies, REST APIs
Benefits
Culture
We've been named a Top Workplace seven times because we truly live and breathe our culture.
In alignment with one of our core values, "Skill & Will," we strive to bring on only the most passionate and talented people to our team.
Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.Compensation and Equity
Teamwork makes the dream work.
Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.
Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn't hurt that we offer great options for medical, dental, and vision plans for all employees.
We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend.
Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employeesEquity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique.
We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same.
We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Flexible Work AccommodationsThese days, it's business as unusual. That's why we offer a monthly stipend to help cover your cell phone and home internet.
We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.
Education
We believe in your future as much as you do That's why we offer a yearly stipend for continued learning and education expenses.
At Dialpad, we are passionate about
Doing the Right Thing.
This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can
Work Beautifully ,
Delight Our Users,
and
Innovate Continuously
to bring our world-class product to life.
Every Voice Matters
at Dialpad.
We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Culture
We've been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
