Veteran Services Representative - Boston, United States - New England Center and Home for Veterans
Description
Position Title:
Veteran Services Representative
Department:
Operations
Exemption:
Non-Exempt
Supervisor:
Director, Operations and Shift Supervisor
Job Summary:
Veteran Services Representatives (VSR) contribute to the day-to-day operations of the Center by following policies and procedures; providing customer service to Veterans and staff; ensuring safety and security of facility, residents, and staff.
Other duties may include food service, food handling or delivery, basic repair / maintenance of the facility, driving, and cleaning.
This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.
Primary Responsibilities:
- Enforce Center policies and regulations uniformly
- Ensure a safe, secure environment which allows for the privacy, dignity and wellbeing of Veteran residents.
- Serve as point of contact for Veteran complaints and make corrective action recommendations to the shift coordinator.
- Greet guests, staff and Veterans as they enter the building in a polite, professional manner.
- Attend to the needs of all those who frequent or telephone the Center.
- Provide support to volunteer and donor events.
- Assist the Shift Supervisor for medical, fire or police emergencies.
- Enforce all safety regulations and initiate the immediate rectifying of any safety hazards.
- Document incidents and events and provide emergent mediation/deescalation as required.
- Perform building patrols as well as perimeter tours.
- Assume duties of onsite supervisor in the absence of a more senior staff member.
- Staff the various access points as required, including controlling access and checking ID badges.
- Report any safety or security problems immediately to the Shift Supervisor and followup with the required reports.
- Assist in the training of new staff.
- Properly record administrative paperwork and ensuring the highest standard of Veteran confidentiality is maintained.
- Other duties as assigned.
Job Duties may include:
- Responsible for the smooth operation of the Center functions, equipment and facility.
- Driving of company vehicle to transport employees and Veterans, as needed.
- Assist in all emergency situations.
- General use of tools and equipment.
- General cleaning or other tasks as needed.
Education/Preferred Experience:
- High School diploma or GED equivalent required
- Valid Massachusetts Driver's License, strongly preferred
- Serve-Safe experience preferred
- CPR / First Aid Certification preferred
Essential Functions:
- Must be committed to a strong customer service philosophy.
- Must be able to move and lift 50 lbs.
- Must be able to stand for extended periods of time
- Must be able navigate 9 flights of stairs
- Must be able to bend and squat
- Must be able to operate a combination Nextel radio and cellular telephone.
Other skills/experience necessary:
- Demonstrate excellent interpersonal skills needed to interact with all levels of internal personnel and external entities, including management, visitors and Veterans.
- Must be a selfmotivated individual with the ability to function in a complex environment with limited supervision and direction.
- Must be able to handle multiple, complex tasks and priorities.
- Must have strong analytical and investigative skills and be able to resolve Veteran conflicts.
- Must be a dedicated team player and comfortable working in an open, highly collaborative, diverse environment
More jobs from New England Center and Home for Veterans
-
Ssvf Shallow Subsidy Coordinator
Boston, United States - 2 weeks ago
-
Massachusetts Veteran Connect Specialist
Boston, United States - 3 weeks ago
-
Ssvf Health Care Navigator
Boston, United States - 4 weeks ago
-
Safe Haven Day Case Manager
Boston, United States - 3 weeks ago
-
Philanthropic Officer Community Engagement
Boston, United States - 2 weeks ago
-
Employment & Training Specialist (Temp)
Boston, United States - 3 weeks ago