Customer Service - La Parguera, PR, United States - ZephyrTech

ZephyrTech
ZephyrTech
Verified Company
La Parguera, PR, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

La Parguera, PR based Caiz Development GmbH is a leading company that offers innovative technology-based financial services and solutions for all.

As we continue to expand our reach with the world's first Islamic decentralized blockchain and cryptocurrency, we are seeking to grow our young and dynamic team.

Join us in a highly collaborative work environment where we strive to implement our company values into a fast and cost-effective money transfer system while adhering to Islamic financial principles.

We are currently seeking a Customer Service Representative to join our team in Frankfurt.


Responsibilities:

  • Manage customer inquiries and complaints through various communication channels
  • Build strong relationships with customers through open and interactive communication
  • Provide accurate and complete information using appropriate methods and tools
  • Meet handling quotas
  • Resolve customer complaints and provide appropriate solutions in a timely manner
  • Maintain records of customer interactions and process accounts
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements:

  • 3+ years of experience in a Customer Service role
  • Knowledge or experience in Finance, Decentralized Finance, or Cryptocurrency/Blockchain
  • Familiarity with consumer protection legislation
  • Excellent oral, written, and interpersonal skills
  • Strong mediation skills with the ability to remain impartial
  • Ability to multitask with precision
  • Willingness to accept and utilize constructive criticism
  • Alignment with our company's values

Education:

  • Diploma, Bachelor's, or Master's degree in Economics, Business, Sales,
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