Customer Success Manager - New York, United States - PermitFlow

PermitFlow

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About PermitFlow:

We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.

Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

Who you are?:

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B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
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Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
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Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
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Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.

What You'll Do:

As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.

Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
Own customer rollout, lifecycle management, renewal and expansion for your book of business
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
Proactively build and projectmanage intervention plans for atrisk customers
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs

Qualifications & Fit:

23 years of experience within the early stage tech startup space
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Selfmotivated and driven, with a passion for building strong customer relationships
Willing to dive in head first in the face of challenges and ambiguity
Experience in the construction industry (and ideally permitting) is a strong plus

Benefits: