Customer advisor - Grafton, United States - ZephyrTech

ZephyrTech

Verified Company

Grafton, United States

2 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

For over 100 years, GWG has been responsible for providing housing for the citizens of the city of Kassel and fulfilling its social mission for and on behalf of the city.

With over 8,300 residential units in the city and approximately 130 employees, we are the largest provider of housing in the city.

In addition, GWG is also active as a property developer and in various areas of urban development and building management.

We are currently looking for a Customer Service Representative / Real Estate Agent (m/f/d) to join our team.

Your responsibilities:

You will work as part of a team to manage a designated portfolio of properties and be responsible for the maintenance, cleanliness, and order of your area in our properties and apartments.

You will be the first point of contact for our customers for all questions related to their rental agreement. This includes managing ongoing tenancies, processing terminated tenancies, and preparing for new rentals. You will conduct apartment viewings, handovers, and inspections independently and create addendums, agreements, and approvals.

You will also be the contact person for external social service providers, authorities, and institutions in relation to current and former tenancies.

Your tasks will also include complaint management and processing tenant requests. You will process invoices and installment agreements, as well as issue reminders and arrange for apartment clearances. Additionally, you will receive and forward damage reports to the appropriate technician. You will be responsible for the economic development of your portfolio based on budget parameters