Patient Support Coordinator - Scottsdale, United States - Optima Medical

Optima Medical
Optima Medical
Verified Company
Scottsdale, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Optima

Responsibilities:


  • Conduct daily followup communications with new and established patients.
  • Track and monitor patient complaints through final resolution.
  • Develop patient experience reports.
  • Complete Daily phone/text audits.
  • Complete volume reporting to be shared with management.
  • Pull charts in accordance with insurance request.

Qualifications:


  • At least 1 year experience in a Customer Service role required.
  • At least 1 year of experience in healthcare required.
  • Experience with eClinicalWorks EMR system preferred.
  • Complete understanding of HIPAA and PHI policies.
  • Excellent written, verbal communication, and customer service skills
  • Strong multitasking skills, excellent ability to pay attention to detail.
  • Must be a team player

Why join our team?

  • Substantial growth opportunities
  • Leadership and mentoring
  • Fun work environment (lunches, events, holiday parties)
  • Benefits (medical/vision/dental/401k/paid holidays)
  • Supportive and positive work environment
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