Customer Service Representative - Edinburg, VA, United States - Emerald Enterprises

Emerald Enterprises

Verified Company

Edinburg, VA, United States

3 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

The Secupay AG offers a seamless and secure payment experience for every sales channel - for both merchants and their customers.

Based in Pulsnitz near Dresden, the Secupay AG is the largest owner-managed payment institution approved by BaFin.

Founded in 2000 by Hans-Peter Weber as a provider of EC terminals, the company has evolved into a specialist for tailor-made payment and loyalty solutions online, offline, and cross-channel, for brick-and-mortar retail, e-commerce, and sophisticated marketplace and platform businesses.

Responsibilities:

If you enjoy supporting individual projects and place great value on excellent service in first contact, then we look forward to your application.

YOUR AREAS OF RESPONSIBILITY AND TASKS:

You are daily involved in telephone communication. You always have an open ear for all customer concerns and support them with your expertise and problem-solving skills.
You prioritize, record, and process customer inquiries via telephone and email.
You answer questions about transactions, including payment tracking, and coordinate the next steps with colleagues in the back office.
You support in identifying our customers according to the GWG.

Qualifications:

You have already gained experience in customer service.
You enjoy telephone communication and interacting with customers.
You are a team player and enjoy working in a solution and serviceoriented manner for and with customers.
You work independently, structured, and with attention to detail.
You enjoy taking on responsibility and can prioritize effectively.

Benefits: