- Collects data on accuracy of individual transactions by reviewing audio files from call
- Performs and documents results of all quality control checks on all operational products
- Aggregates quality data and analyzes trends via Excel spreadsheets or customized software tools to identify and recommend opportunities for improvement.
- Submits daily, weekly, monthly, and quarterly reports to internal and external clients
- Assists with tracking and trending of non-conformances, corrective and preventive
- Participates in internal, vendor or client calibration meetings as required to address
- Makes recommendations for changes to Training, Standard Operating Procedures, Work
- Review and update controlled documents and ensure records are complete according to quality processes.
- Identifies and escalates critical quality issues appropriately to senior management
- Assists with other QC related functions and responsibilities as needed to meet
- Experience in insurance, benefits, or medical related industry, preferred.
- Familiarity with medical hub service operations, customer service/call centers, a plus
- Knowledge of government and patient assistance programs, FDA Drug Safety monitoring
- Computer and math skills are required with attention to detail and quality essential.
- Ability to work with people in a team environment while meeting individual performance
- Ability to find common ground and solve problems for the good of all; is cooperative
- Approachable, and dedicated to providing the highest quality of services.
- Strong documentation and organizational skills
- Detail oriented and analytical thinker.
- Strong interpersonal skills, required.
- Understanding quality control processes, and document control, highly desired.
- Proficiency in Microsoft Word and Excel, required.
- Associate degree in relevant field, preferred
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Operations Associate
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At Home Stores LLC Pittsburgh, United StatesJob Description · $13.00-$15.00/hour · The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer. · Key Roles and Responsibilities · Provides customers a positive shop ...
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At Home Stores LLC Pittsburgh, United StatesJob Description · From $14.00-$15.00/hour · The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer. · Key Roles and Responsibilities · Provides customers a positive ...
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UPMC Pittsburgh, United StatesUPMC Health Plan is seeking a full-time Operations Analyst, Associate to support the Medicare HCC Department. The team is based out of downtown Pittsburgh's US Steel Tower and this role will work in a hybrid structure. Occasionally travel throughout Western PA may be required as ...
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Operations Analyst, Associate
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University of Pittsburgh Medical Center Pittsburgh, United StatesUPMC Health Plan is seeking a full-time Operations Analyst, Associate to support the Medicare HCC Department. The team is based out of downtown Pittsburgh's US Steel Tower and this role will work in a hybrid structure. Occasionally travel throughout Western PA may be required as ...
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Lasercare inc Kensington, United States**Overview** · Lasercare Inc., is a sales and service organization for TRUMPF Industrial Lasers. · This is a hybrid, part-time position, consisting of approximately 10-15 hours on site and 10-15 hours remote work per week. Minimum 20 hours, Maximum 30 hours per week. · Our office ...
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goPuff Pittsburgh, United StatesPittsburgh, PA / Field Operations Hourly - Mid-Atlantic / Full Time/ On-site. Gopuff is looking for Operations Associates (O - As) to join the operations team. Directly reporting to a Site Leader, O - As play an essential role at Gopuff that requir Operations Associate, Operation ...
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Raymond James Financial Pittsburgh, United StatesThe Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspec Operations Associate, Operati ...
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Sr Wire Operations Associate
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Raymond James Pittsburgh, United StatesTriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net ...
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goPuff Pittsburgh, United StatesPittsburgh, PA, United States / Field Operations Hourly - District 8 / Full Time. Gopuff is looking for Operations Associates (O - As) to join the operations team. Directly reporting to a Site Leader, O - As play an essential role at Gopuff that re Operations Associate, Operation ...
QA Associate, Operations - Pittsburgh, United States - ConnectiveRx
Description
The QA Associate, Operations serves as a liaison between customer service and quality to ensure that company and client quality control plans, standards, and expectations are being adheredto in the function of the customer service and related teams.
The incumbent will be required document all of his or her work according to established SOPs, Work Instructions and written/verbal instruction of superiors.
The QA Associate will perform work under the direction and supervision of the Director of Program Quality or their designate.
What you will do:
Serves as an internal expert in understanding and supporting both company and client
quality objectives
assistance cases, software support calls/emails, data entry, drug safety and
pharmacovigilance monitoring and reporting, etc.
Minimum of 1 year of relevant quality control or similar experience, required.