- Reports to Front Office Manager
- Supports the Front Office Team and Guest Services
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all in-room amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities.
- Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
- Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
- Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.
- Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.
- Ability to climb stairs and ladders at a rapid pace.
- Ability to perform duties within extreme temperature ranges.
- Hours Required: 8-Hr Shift/Scheduled days and times may vary based on need
- Prior Experience:
- 1+ Previous Valet & Guest Services in hospitality or fast paced environment preferred.
- IT Expertise:
- Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.
- Education:
- High School diploma or GED required; college degree preferred.
- Subject Expertise:
- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under minimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information and solve basic arithmetic problems
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for the entire shift.
- Knowledge of classic cocktails and modern classics
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Ability to accurately count cash.
- Ability to operate cash register
- Must be able to exercise confidentiality and discretion.
- Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
- Demonstrate a working knowledge of all company safety and security procedures.
- Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
- Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
- Competitive Base Salary
- PTO
- Medical, Dental, Vision, Life, Pet Insurance
- 401K
- Costco Membership
- Bereavement Leave
- Management Contract Referral Program
- Education Assistance
- Employee Rates at all of Springboard Hospitality's 35+ Hotels
- Monthly Cell Phone Stipend
- Dry Cleaning Services
- Hotel Level Executive Bonus Program
- Retention Bonuses
- Lead Share Program
- Associate of the Month/Quarter & Company-wide Associate of the Year Programs
- Associate Referral Bonus Program
- CONNECTED. We are plugged into people, technology and the cutting edge of culture.
- INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
- COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
- PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
- DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
-
Telephone Operator
3 weeks ago
Sheraton Hotels & Resorts Honolulu, United States Part timePOSITION SUMMARY · Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-reg ...
-
Bellperson (Part Time)
3 weeks ago
Hilton Grand Vacations Honolulu, United States Part timeJob Description Provides excellent service while assisting owners and guests with luggage to and from their rooms in a timely, courteous and safe manner, handling other special requests as needed. · Here's why you'll love it here · We offer an excellent benefits package to our ...
-
Assistant Guest Services Manager
3 weeks ago
Four Seasons Hotels and Resorts Hawaii County, United States Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Front Office Manager
1 week ago
Marriott International Honolulu, United States Full timeJOB SUMMARY · Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfu ...
-
bell attendant
4 weeks ago
Springboard Hospitality Honolulu, United StatesJob Details · Job Location · Ohia Waikiki Hotel - Honolulu, HI · Salary Range · $ $15.53 Hourly · Job Shift · Any · BELL ATTENDANT · When people visit your home, do you give them a warm welcome and make them feel comfortable? · Are you also the person who carries their lugg ...
-
Bellhelp
6 days ago
Marriott International Honolulu, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Manageme ...
-
Bell Staff/valet FT
6 days ago
OLS Hotels & Resorts Honolulu, United StatesJob Details · Job Location: Ohia Waikiki Hotel - Honolulu, HI · Salary Range: $ $18.00 Hourly · Description · About our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of ...
-
Front Service Clerk
3 weeks ago
Marriott International Inc Honolulu, United StatesAdditional Information Pay: $23.17-$28.96/hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Rem ...
-
Bellhelp (On-Call)
6 days ago
Marriott International Honolulu, United StatesAdditional Information On-call · Job Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Ty ...
-
Bellperson (Part Time)
3 weeks ago
Hilton Grand Vacations Honolulu, United States Part timeProvides excellent service while assisting owners and guests with luggage to and from their rooms in a timely, courteous and safe manner, handling other special requests as needed. · Here's why you'll love it here · We offer an excellent benefits package to our part-time Team M ...
-
Bell/valet Captain FT
3 weeks ago
OLS Hotels & Resorts Honolulu, United StatesJob Details · Job Location: Ohia Waikiki Hotel - Honolulu, HI · Salary Range: $ $23.00 Hourly · Description · About our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of ...
-
Front Desk Manager
6 days ago
Marriott Honolulu, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · * ...
-
Commercial Construction Superintendent
2 weeks ago
Hernandez Consulting & Construction Honolulu, United StatesJob Description · Job DescriptionCommercial Construction Superintendent – Healthcare - EHRMS · Your New Company: · Hernandez Consulting & Construction is proudly an employee-owned project management firm and general contractor specializing in Design, Construction, Development & S ...
-
Front Desk Manager
1 week ago
Marriott Honolulu, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · * ...
-
Guest Experience Manager
1 week ago
Marriott International Honolulu, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Ass ...
-
Front Service Clerk
5 days ago
Hilton Honolulu, United StatesHilton Hawaiian Village is hiring for Front Service Clerk to join the Guest Services Team. · Classification: Full-Time · Shifts: Full availability, must be able to work morning, evening, overnight, weekends and holidays · Hilton Hawaiian Village is Waikiki's only true resort dest ...
-
Front Desk Manager
1 week ago
Marriott Honolulu, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assists the Fro ...
-
Front Desk Manager
1 week ago
Marriott International Inc Honolulu, United StatesJob Description · JOB SUMMARY · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and e ...
-
Guest Experience Manager
6 days ago
Marriott International Inc Honolulu, United StatesJob Description · JOB SUMMARY · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and em ...
-
Information Assurance Analyst
1 week ago
Hawaiian Electric Company Honolulu, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Information Assurance Analyst - Security Architecture / Vulnerability Management · Company: · hawaiianel · We recognize our competitive advantage -- our people. We believe in our peopl ...
bell person pt - Honolulu, United States - Springboard Hospitality
Description
Job DetailsJob Location
Luana Waikiki - Honolulu, HI
Salary Range
$ $16.02 Hourly
Description
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Primary mission:
You will welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests' vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests' luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.
SCOPE OF WORK + TEAM
EXPERIENCE:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
