Bell/valet Captain FT - Honolulu, United States - OLS Hotels & Resorts

Description

Job Details

Job Location:
Ohia Waikiki Hotel - Honolulu, HI


Salary Range:
$ $23.00 Hourly

Description


About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission:

You will welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests' vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests' luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.

SCOPE OF WORK + TEAM

• Reports to Front Office Manager
• Supports the Front Office Team and Guest Services

RESPONSIBILITIES

• Serves as a departmental role model, and assists with hiring, training, scheduling, evaluating, counseling, motivating and coaching team members.
• Participates in daily briefings, oversees day-to-day tasks which are reported to the Supervisor, and assist leadership when necessary.
• Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all in-room amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities.
• Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
• Monitors VIP and special events flow of vehicles and assists with directing traffic in the parking area.
• Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
• Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.
• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Qualifications


EXPERIENCE:

• Prior Experience: 2+ Years' previous experience in Valet & Guest Services in hospitality or fast paced environment preferred.
• Possess a valid driver's license and clean driving record.
• IT Expertise:
• Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.
• Education:
• High School diploma or GED required; college degree preferred.
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Knowledge of classic cocktails and modern classics
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Ability to accurately count cash.
• Ability to operate cash register
• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel.

Hours Required: 8.00-hour shifts/scheduled days are dependent on business operational needs.


Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility.

We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation & Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality's 35+ Hotels
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.

Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.