Guest Service Agent - Atlanta, United States - Small Town Hospitality

Description

Small Town Hospitality owns and operates nine unique lodging properties in Canada & the USA. We are looking to hire a qualified Hotel Guest Service Agent.

This person will have the option to work from our Atlanta, IL head office or from a home office and will answer calls to assist guests and complete reservations for all nine properties throughout the night (calls are routed to a central line).

The position pay starts at $18.00/hour.

The position hours are full-time or part-time, flexible.
Shifts would be from 8:00am - 4:00pm or 4:00pm - Midnight.
Traits & skills required to be successful in this role:

• Well-spoken and ability to communicate effectively.
• Ability to use computers, type quickly and learn hotel reservations program.
• Ability to "smile" through the phone when speaking with guests.
• Ability to handle multiple calls at a time and remain calm and professional.
• Ability to patiently answer questions and be a positive resource to guests.
• Willingness to confidently present lodging properties and secure bookings from each call.
• Previous hotel or bookkeeping experience is preferred.
• Ability to work very independently but with the support of the office manager and property ownership.
• Ability to complete general bookkeeping tasks such as accounts payable, posting invoice payments, payroll etc.

Job Types:
Full-time, Part-time


Pay:
From $18.00 per hour


Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• Inperson

Experience:

• Front desk: 1 year (preferred)
• Hotel: 1 year (preferred)

Language:

• English (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Ability to Relocate:

• Atlanta, IL: Relocate before starting work (required)

Work Location:
In person