Global Itsm Servicenow Developer and Administrator - Chicago, United States - Mayer Brown LLP

Mayer Brown LLP

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes.

We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago office as a Global ITSM ServiceNow Developer and Administrator.

Responsibilities:

Essential Functions:

Provides technical expertise and collaboration with the Global Assistant Director of IT Operations, Application owners, Infrastructure, Customer Services and Process Managers
Provides ongoing technical assistance and software configuration/customization to include screen tailoring, workflow administration, report setup, dashboards, data imports, LDAP integration, custom scripting, and third party software integrations
Troubleshoots and resolves moderately complex and unique system problems, failures and issues.
Develops and maintains queries against Microsoft SQL databases such as Microsoft SQL, to prepare reporting statistics (KPIs), status reports and trends on current and historical data connected with and related to production Configuration Items
Develops and supports Application integrations across the infrastructure including, but not limited to, the Configuration Management Database
Performs other duties as assigned as required to meet Firm goals and objectives

Qualifications:

Education/Training/Certifications:

Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job is preferred
ITIL v3 Foundations certification minimum is a requirement

Professional Experience:

Working experience with Workflow and Approval configuration is required

Technical Skills:

Proficient working with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, Discovery and Knowledge management is a requirement
A solid understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes is required
Experience working with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services and reports is a requirement
Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Serverside Scripting, ServiceNow API's, Web Services is preferred
Working knowledge of the ITSM/ ITIL Framework required
Working knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features preferred
Working experience with ServiceNow automated discovery tool required
Proficiency in Microsoft Office products required

Performance Traits_:
_**_ _

Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
Ability to work under pressure, meet deadlines with shifting priorities
Must be a selfstarter with a high level of initiative
Strong customer service skills, able to anticipate needs and exercise independent judgment
Strong attention to detail, organizational skills and the ability to handle multiple projects
Maintains confidentiality and exercises discretion
Exercises solid strategic thinking and problemsolving skills
Strong oral and written communications skills
Committed to continued advancement
Resilient and able to handle setbacks
Commitment to process improvement
Familiarity with established project management and other structured operational practices
High level of discretion, comfortable handling sensitive information and maintaining confidentiality
Ability to manage time and prioritize workloads effectively
Willingness to challenge the status quo