Remote Helpdesk Support Technician - Atlanta, United States - Reynolds and Reynolds
Description
*This is a remote position**Shift: Monday-Friday 8am-5pm EST*At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
Requirements:
- At least 23 years in an IT Helpdesk/Desktop Support role
- IT certifications or technical education required
- Knowledge and experience with Windows Active Directory domains required
- Must be seasoned with ticketing systems
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Familiarity with networking devices and troubleshooting switches, routers and firewalls
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
About Our Company:
Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country.
"Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer."
Pay:
$50, $55,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Work Location:
Remote
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