Computer Systems Analyst - Hanscom AFB, United States - Business Integra Inc

Business Integra Inc

Verified Company

Hanscom AFB, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Computer Systems Analyst

POSITION DESCRIPTION

Host Based Security System (HBSS)
Automated Remediation and Asset Discovery (ARAD)
IT Service Management (ITSM) problem management
Analyze incident data to identify trends and potential problems before they escalate.
Implement software patches and security fixes when it cannot be done using enterprise MECM
Conduct troubleshooting and repairs over the phone, remotely utilizing Dameware, and deskside
Deliver quality timely customer service while also meeting contract threshold metrics for ticket resolutions
Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities
Skills:
Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
Working knowledge of Microsoft Active Directory
Scripting in PowerShell
Self-Starter
1 + years' experience in ITSM problem management
Root Cause Analysis
Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook
Ability to resolve issues quickly and efficiently to comply with metric requirements.
Proficient with computer, network, and server hardware
Strong customer service skills
Strong written and verbal communication skills
Ability to work in a team environment
Knowledge of PowerShell and the ability to write custom scripts.
Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).
Keen attention to detail.
Education / Certifications
Secret level DoD security clearance required
Security + certification
Bachelor's Degree plus 3year experience (degree may be substituted for additional 4 years of experience)