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    Front Office Manager - Austin, United States - Proper Hospitality

    Proper Hospitality
    Proper Hospitality Austin, United States

    2 weeks ago

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    Description

    Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper.

    Job Summary

    Austin Proper is seeking a highly-motivated Front Office Manager. This position demands exceptional leadership to ensure guest satisfaction and the efficient, smooth daily operations of the Front Office.

    Job Responsibilities

    • Utilize interpersonal and communication skills to lead, influence and motivate team members
    • Lead by example serving as a role model for the Front Office department
    • Establish a positive and effective working relationship with all departments in the hotel
    • Commit to improving guest and team member satisfaction
    • Evaluate team performance and deliver positive feedback and disciplinary action when appropriate
    • Exemplify honesty and integrity
    • Embrace and align with our ethos, reflecting our core values of connection, innovation and excellence
    • Ensure guests are greeted with a friendly and professional demeanor, maintaining a warm and welcoming atmosphere at the front desk
    • Effectively communicate with guests, colleagues and other hotel departments, both verbally and in writing
    • Maintain confidentiality of guest information and adhere to privacy regulations
    • Address and resolve guest concerns promptly and effectively
    • Promote hotel services, amenities and upgrades to offer guests tailored experiences to enhance their stay and maximize revenue opportunities
    • Offer training to the team on identifying potential upselling opportunities and implementing effective sales strategies
    • Empower team members to resolve guest issues and to understand when it is appropriate to escalate to management
    • Lead Forbes training with a focus on attention to detail, sense of urgency and anticipatory service
    • Ensure all AM and PM tasks are completed daily
    • Coordinate with valet operations to ensure all guests are greeted in a professional and courteous manner
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
    • Manage department expenses to achieve or exceed budgeted financial goals
    • Demonstrate sound financial decision making
    • Support the Director of Rooms with the completion of special projects
    • Attend mandatory hotel meetings in the absence of the Director of Rooms

    Qualifications

    • College degree preferred, education or certification in hospitality is a plus
    • Previous experience in a similar role at a luxury hotel or upscale establishment is preferred
    • Exceptional interpersonal and communication skills with a strong command of written and spoken English
    • Knowledge of additional languages is advantageous
    • Strong problem-solving skills and the ability to remain calm under pressure
    • Excellent organizational and multitasking abilities, with keen attention to detail
    • Professional appearance and demeanor, demonstrating a high level of integrity and discretion
    • Flexibility to work all shifts, including evenings, weekends and holidays
    • Must be at least 18 years-old
    • Must be authorized to work in the United States

    Company Overview

    Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by centuries-old traditions. The work is challenging and fast-paced but rewarding above all.

    We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

    Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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