2nd Level Support - Wollochet, WA, United States - Terra

Terra
Terra
Verified Company
Wollochet, WA, United States

1 week ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description
'Akkodis - created through the merger of AKKA & Modis - is a global leader in the field of engineering & IT. As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to shape a more sustainable & smarter future. United by our shared passion for technology & talent, we view the world from a new perspective. Our 50,000 motivated engineers & digital experts go above and beyond every day to achieve the incredible.

We are looking for an IT professional to join our team. Support employees with everyday IT problems that cannot be solved by the first level.


Your tasks:


  • Processing error messages on Windows clients and mobile devices
  • Prioritizing forwarded requests and tracking them in a ticket system
  • Solving technical problems through remote access
  • Supporting the first level support through training and maintenance of knowledge databases
  • Constant communication with customers via telephone or email
  • If necessary, forwarding to the 3rd level support

Your profile:


  • Completed training as an IT specialist (system integration or application development)
  • Career changers with relevant experience are welcome
  • Experience in telephone contact with customers
  • Proactive and solutionoriented work style
  • Good German and English skills in spoken and written form

Why you are exactly right with us:

  • Team spirit and diversity
  • Worklife balance
  • Attractive compensation
  • Social benefits
  • Diverse training opportunities
  • Team
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