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    Customer Service Rep - Portland, United States - MaineHealth

    MaineHealth
    MaineHealth Portland, United States

    2 weeks ago

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    Description

    Summary

    • Position Summary

    • Must be able to provide customer support service at any of the 4 Radiology outpatient locations: Falmouth, Scarborough, Maine Medical Center and Brighton Medical as needed to support call-outs/vacation time. This includes possible weekend hours as well as evening hours (Until 7:00pm) at our Brighton or Scarborough locations.
    • Work is performed under general supervision in accordance with standard procedures and reviewed by the Manager, Radiology Support Services, through customer feedback, direct observation, and observation of results achieved.
    • Required Minimum Knowledge, Skills, and Abilities (KSAs)

    • Education: High school diploma or equivalent preferred.
    • License/Certifications: N/A
    • Experience: Minimum 1 year's prior experience in a position requiring customer service skills is required. Prior experience in a medical office or hospital is preferred.
    • Knowledge of medical terminology, keyboarding, and office procedures.
    • Ability to learn how to proficiently use electronic medical records and other computerized systems.
    • Excellent communication, interpersonal and customer service skills.
    • Ability to work independently, following established processes, in an environment of changing priorities with a diverse tem of clinical and non clinical staff.
    • Must be available to participate in 24/7 department operations and be available to participate in on call coverage as needed.
      • Additional Information

      With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

      We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

      MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

      Additional Information

      Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.
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