Supervisory Sales Associate - Norfolk, United States - Navy Exchange Service Command

Navy Exchange Service Command
Navy Exchange Service Command
Verified Company
Norfolk, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Number:240001QI**
Primary Location: United States-Virginia-Norfolk


Organization:
NSA HR Iowa Estates MM


Pay Range:
$ BASED ON EXPERIENCE


Job Summary:


  • As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:


Customer Service

  • Proactively engage and make a connection with customers.
  • Asking questions and listening to customers needs.
  • Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
  • Provide premier customer service
  • Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

  • Maintaining store appearance.

Sales

  • Crossselling products and knowing layout of the store.
  • Make suggestions to customer on latest trends and current promotions based on customers individual needs.
  • Upselling products
  • Learning product features keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
  • Using a PointofSales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
  • Completing various forms of paperwork reports and reconciliation Inventory
  • Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
  • Responsible for the security of cash fixed assets and merchandise inventory.
  • Providing direction on assignments, including prioritizing projects, tasks, managing merchandise and inventory.

Dependability
Adherence to assigned work schedule. Accurate and complete follow through on work assignments.


Supervisory Requirements

  • Provides effective leadership, demonstrates ability to direct, train and motivate associates, sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open close locations.
-
Other Duties as assigned QUALIFICATIONS Product Knowledge

  • Moderate level of knowledge of products, merchandise. Provide training documentation to sales associates on product features
    Experience 12
    years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred.
    Communication Skills, Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
    Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation.

PHYSICAL DEMANDS WORK ENVIRONMENT

  • This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
    Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

  • Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

  • Available to work a variety of hours which may include early mornings evenings weekends and holidays.

This position is represented by the American Federation of Government Employees, Local 53

GENERAL EXPERIENCE 1
More jobs from Navy Exchange Service Command
See all jobs of Navy Exchange Service Command