Team Leader in Call Center - Stapleton, GA, United States - Sapphire Technologies

Sapphire Technologies

Verified Company

Stapleton, GA, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

We are looking for you As a
Team Leader in the Call Center (m/f/d) for a growing client company in full-time and direct employment in Leipzig.

Your tasks:

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You independently lead your team

In daytoday operations, you support your employees both technically and professionally
You are responsible for actively managing telephone calls and processing written documents in a profitable and customeroriented manner, in accordance with the defined service standards of our clients
Your role is focused on completing business processes through your team
You support the management in special business transactions
You handle complaints, telephone inquiries, and written processes in a serviceoriented manner as part of the team

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Salary starting at €33,000 gross plus individual bonuses
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Working hours currently 8:00 am - 5:30 pm, future plans to work in shifts from 7:30 am - 12:30 am

Your qualifications:

You have completed a commercial education and have initial experience in personnel management
You are proficient in using the entire MS Office package
You possess social and leadership skills, conflict resolution abilities, organizational skills, and decisionmaking abilities
You are both communicative and proficient in German language, both written and spoken
You have a confident and convincing demeanor, assertiveness, high commitment, and flexibility in daytoday operations
You enjoy responsibly, carefully, conceptually, and successfully leading a team