Cashier and Customer Service - Joliet, United States - Jewel Osco

Jewel Osco

Verified Company

Joliet, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB TITLE:
Cashier
DEPARTMENT: Front End

PURPOSE
Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.

WORKING RELATIONSHIPS:

Accountable and Reports to:
Store Director; Asst. Store Director, Person In Charge, Front End/Service
Manager, Asst. Front End/Service Manager

PRIMARY JOB FUNCTIONS:

Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.
Genuinely thanks each customer and invites them back.
Assists customers by: (examples include) o escorting them to the products they're looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
Works with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
Operates cash register accurately and scans all products.
Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
Changes register tape and ribbons as necessary.
Places merchandise in bags and or cart in a neat, organized fashion.
Assists courtesy clerks as needed.
Answers customer questions and concerns and followsup with appropriate personnel.
Understands and follows local, state, and company policies on sales of tobacco and liquor.
Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
Required to know value, lookup numbers, department numbers, and features of items for which money is received.
Perceives immediate surroundings for customer needs and problems for store safety and security.
Communicates clearly and distinctly on the intercom or telephone system.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

Updated 6/2011

SECONDARY JOB FUNCTIONS:
(These are considered occasional in nature)

Retrieves grocery carts from the parking lot.
Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:
(Physical demands outlined on attached PAR sheet)

Must have the ability to solve practical problems and deal with multiple variables as they are presented.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
Must be able to work shift varying in length and times, including nights, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. May occasionally be required to work outdoors. Exposure to cleaning chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB:

Cash registers, cardboard/trash compactor, calculator, telephone, intercom, cart strap.

CONTACTS:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

FE Cashier Physical Action Requirements

Not at all Seldom Occasionally F r e q uently Continuously

Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2.5-6 Hrs > 6 Hrs Comments
**0%
6 Hrs Comments**
Force Pounds 0% <1% 1-33% 34-66% 67-100%
**Pall