Team Leader, State Home Care Programs - Somerville, United States - Somerville Cambridge Elder Services

Somerville Cambridge Elder Services
Somerville Cambridge Elder Services
Verified Company
Somerville, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Team Leader, State Home Care Programs

Reports To:
Manager, State Home Care Programs

Department:
Home and Community-Based Services

FLSA Status:
☐Exempt or ☒Non Exempt

☒Union or ☐ Non-Union
***: The State Home Care Programs Team Leader is critical in fulfilling and advancing SCES's mission of delivering exceptional care and community-based support to our clients and communities so that our clients can live independently and with dignity in the setting of their choice for as long as possible. They provide essential support to the Home Care team and clients by closely monitoring unassigned and uncovered caseloads on a regular basis and providing integral support to these clients when needed. Ongoing support includes temporary case management of these cases, advocacy, referrals, service coordination, and home visits. As Team Leader, they will be well-versed in State Home Care programs and other programs within the HCBS Department; assist in onboarding, training and coaching new staff; and coordinate assignments and transfers of caseloads to new staff upon successful completion of onboarding and orientation. They will demonstrate superb communication and collaborative skills and the ability to adapt to different assignments to promote the team's and our organization's success.


JOB RESPONSIBILITIES AND PERFORMANCE STANDARDS:


  • Conduct home care assessments (including intakes and annual redeterminations) as directed by the State Home Care Manager.
  • Conduct other State Home care visits, such as posthospital visits, wellness checks, and meal deliveries, when required.
  • Make referrals to appropriate programs and community resources as needed according to programspecific guidelines.
  • Provide departmental oncall coverage when needed.
  • Participate in projects that entail outreach to clients, including but not limited to Thanksgiving Meals for unassigned clients, surveys, and SNAP benefit calls.
  • Provide staff guidance, coaching, and training to new hires as their orientation program dictates.
  • Maintain confidential records and documentation in accordance with the Executive Office of Elder Affairs (EOEA), and consistent with agency standards for case management services and billing.
  • Provide ongoing feedback to departmental leadership to inform larger departmental operations, clinical, and training needs.
  • Act as a liaison between State Home Care and other SCES departments to promote collaboration and optimal delivery of HCBS services to our clients and communities.
  • Comply with HIPAA and other State and Agency confidentiality requirements.
  • Perform other duties as assigned.

PROFESSIONAL STANDARDS AND CONDUCT:

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Collaborative and Responsive:Regularly communicate, follow up, and use a team-driven approach. Respond thoughtfully and promptly to agency needs, requests, and inquiries; identify and build partnerships with key stakeholders. Demonstrates excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication. Ability to multi-task and maintain flexibility to adapt and adjust workload assignments based on various needs.
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Communication:Strong written and verbal communication skills, focusing on clear and concise communications with internal and external stakeholders, providers, and departmental staff. Comfortable with boundary setting, de-escalation, and clarifying roles and expectations to vendors, providers, and callers in a respectful and courteous manner. Comfortable with providing directives and requesting follow-ups from other Home Care department Case Managers and doing so in a respectful manner. Communicates issues impacting on-call with departmental leadership in a proactive and solutions-focused manner.
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Attendance and Punctuality: Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
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Commitment: Embodies SCES's core values and shows integrity, accountability, and professionalism in all interactions. Aids in furthering SCES's mission and commitment to an inclusive environment.


QUALIFICATIONS:


  • Bachelor's degree in Public Health, Healthcare Administration, Social Work, Gerontology, or a related field.
  • Aging Services Access Point (ASAP) experience, ideally working in State Home Care, SCO, and/or OneCare programs, is required.
  • Demonstrated customer service experience and required communication, organizational, and time management skills.
  • Experience with Wellsky is required. Must be knowledgeable and comfortable using Microsoft 365 platforms.
  • Meet both CORI/SORI and public health screening requirements.
  • Bilingual a plus.

PHYSICAL ENVIRONMENT:


  • Physical surroundings are comfortable with mínimal exposure to injury or hazards.
  • Must be able to travel to the SCES office and also receive and respond to calls promptly if working remotely.
**SOCIAL/PSYCHOLOGICAL CON
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