IT First Level Support Employee - Lakeview, United States - Aurora Technologies

Aurora Technologies
Aurora Technologies
Verified Company
Lakeview, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

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Description
Lakeview Job Offer IT First Level Support Employee (m/f/d)

Responsibilities:

  • Providing first-level support for internal users for IT issues via telephone, email, and ticket system
  • Identifying, diagnosing, and resolving hardware and software problems
  • Installing, configuring, and maintaining desktop and laptop systems, as well as peripheral devices
  • Assisting with the setup and management of user accounts and access rights
  • Documenting support requests, solutions, and workflows
  • Escalating complex problems to the appropriate technical personnel What convinces us:
  • Completed education in computer science, information technology, or a comparable qualification / experience
  • Solid knowledge in the field of IT support and troubleshooting
  • Experience working with operating systems such as Windows and MacOS
  • Good knowledge of installing and configuring software applications and hardware systems
  • Strong communication skills and customer orientation
  • Teamwork and the ability to work under pressure
  • Good German language skills, written and spoken, English skills are a plus
  • Solid knowledge of MS Office
  • Excel skills are a plus We offer:
  • Structured training and an established team
  • An interesting and varied job in a dynamic environment
  • The opportunity for professional and personal development
  • A motivated team and a pleasant working atmosphere
  • Attractive social benefits
  • A collegial and respectful working environment
  • Attractive compensation, flexible working hours, the possibility of home office, and a vacation entitlement above the legal requirement Contact: [
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