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Warminster

    Industrial Account Manager - Warminster, United States - RelaDyne

    RelaDyne
    RelaDyne Warminster, United States

    5 days ago

    Default job background
    Description

    Job Title:
    Industrial Account Manager

    Job Objective :
    To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

    Essential Duties and Responsibilities:
    Customer Relations
    Meet or exceed sales and profit goals established in consultation with branch management
    Work closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
    Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
    Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
    Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
    Develop highly professional sales relationships with assigned Industrial Accounts
    Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
    Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
    Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
    Present new products and services to customers
    Ensure follow up with customers on orders and inquiries
    Maintain and update customer pricing
    Ensure customer satisfaction
    Promote company capabilities to customers
    Promote Marketing promotions and programs to customers
    Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
    Address and resolve customer complaints in a timely basis
    Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
    Coordinate order activity with customer service
    Works with Centralized Credit Manager, for credit approvals on new accounts
    Leadership
    Involved in training other associates and acting as a mentor
    Assist in the development of Annual Strategic Planner to include the sales budget for customer list
    Monitor sales trends and product performance results
    Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
    Continually enhance sales skills to promote a professional image
    Other
    Attend necessary regional, corporate, and industry meetings
    Professionally represent the company at all times ensuring quality customer service
    Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
    Support corporate programs, goals, and initiatives of the company
    Maintain communication with management with regards to pricing issues in the marketplace
    Maintain communication with management by developing a weekly itinerary and use of MAP reports
    Ensure customer account information is accurate in the system
    Provide support and feedback to Warehouse Management on shipping issues
    Provide support and feedback to Credit Department as it relates to customer accounts
    Maintain a clean and organized car
    Professionally represent the company at all times ensuring quality
    customer service
    Work overtime as needed
    Knowledge, Skills, And Abilities
    Travel 50-70%
    Interpersonal Above-average verbal/written communication skills.
    Effective training and negotiating abilities and ability to deal constructively with

    Must have a high degree of patience with the ability to recognize potential problems thru branches and how these relate to customers.

    Capable of analyzing issues and developing solutions
    Ability to be creative and innovative
    Judgment and decision-making ability
    Organization and time management skills
    Understand how to interpret marking reports analysis, channel products, and customers
    Performance Measurements
    Sales and gross profit
    Share of wallet growth
    Reliability Service growth
    Net new accounts
    Credits are written promptly as indicated in the Outside Sales Compensation Plan
    Customer feedback
    Sales of strategic products
    Inventory management
    Order management accuracy
    Development and ongoing measurement of sales compared to sales budget

    Requirements:
    5+ years of sales experience within the manufacturing or industrial sector

    #J-18808-Ljbffr
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