- Receive competitive salary, paid weekly
- Eligible for quarterly bonus incentive
- Work remote
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- $30 Mobile Reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees special pricing for multiple clients
- Investigating escalations, establishing, and maintaining relationship with service locations to enhance overall operations of the program
- Monitoring support queues to shift support, when necessary
- Supporting any cross-functional support lines of business such as Field Team (TOMs, ROMs, and FSS team) to provide additional ticket and technical support to the client's authorized services
- Planning in adherence to clients' global requirements and any changes as needed including but not limited to global process and standard policies
- Account management
- Network management
- Leadership skills
- Industry knowledge is critical
- Must have a comprehensive working knowledge of all partner's service operations - front-of-house and back-of-house of stores
- Identify Work Instruction and SOP improvements for the Team where needed and work closely with the clients' internal operations team to create and update those living documents.
- Identify support gaps and formulate processes/plans to address those gaps
Work in partnership with the client's internal operations, training and engineering teams to support service repair partners - Analyze KPI performance to determine trends, corrective action opportunities and identify under-performing agents
- Provide monthly program updates to client's internal operations team including support volume, service level achievement, overall trends and support improvement plan
- Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners
- Identify process and operational strengths and opportunities, and action item follow up to ensure each partner operates within client's authorized repair guidelines
- Engage in professional feedback to internal leadership and Field Team with development plans and corrective actions at a technician, store, and regional level
- Ensure service partners are fully supported in all technical, procedural, and communication areas of the business. Conducts at least two quarterly on-site visits to review processes and ensure operational excellence and ROM process alignment
- Responsible for on-boarding new FSAs, including aligning with Training and any applicable Retail Field Support members
- Compile, edit, and gather accurate data and information to develop technical and operational reports, assuring they are legible and delivered on time. Must have the ability to speak and summarize on a high level
- Use targeted reporting tools and processes to prioritize actions and address gaps accordingly
- Provide additional cross-functional field support to client's authorized network
- Main duties include contacting, visiting and assessing locations when needed
Ability to lift, move, or adjust general office equipment, boxes, supplies, materials, or products weighing up to 25 pounds using proper materials handling procedures - Other duties, as assigned
- 2+ years' lead / supervisor / management experience required
- Experience in coaching and giving timely and relevant feedback to peers or direct reports
- Proven exceptional skills in Microsoft Office Suite including: PowerPoint, Outlook, Word, and Excel (Vlookups, Hlookups, Indexes, Charts, Graphs, Countifs, Sumifs, etc.)
- Ability to express complex processes or concepts in terms that are easy to understand
- Ability to read and understand requirement documents and engineering specifications
- Ability to quickly learn technical information and apply it in a fast-paced environment
- Team oriented, but able to work independently and manage multiple tasks
- Strong problem solving and organizational skills
- Excellent verbal and written communication skills
- Ability to think critically and creatively
- Ability to meet tight deadlines for timely release of materials
- Must be tech-savvy and enjoy working with interactive technology gadgets
- Self-directed, self-motivated and results-oriented
- Ability to travel up to 80% of the time
-
Operations Manager
1 day ago
RGIS Dallas, United StatesJob Summary: · The Operations Manager is pivotal in shaping the strategic direction and leadership of RGIS operations within their designated region. This position is responsible for the performance and growth of multiple teams, across multiple states. The Operations Manager impl ...
-
Operations Manager
1 week ago
Metz Culinary Management Dallas, United StatesCafe Services Manager · Metz Culinary Management is growing and we have openings for a Rock Star Hands on Operations Manager who shares our passion for Food and Service. We are seeking a polished and professional Manager with winning attitude ready to hit the ground running in a ...
-
Operations Manager
4 weeks ago
IGT Solutions Dallas, United StatesPosition: Operations Manager · Location: Dallas, Texas · Job Responsibility: · IGT Solutions is looking for a Operations Manager from Contact Center background to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position is ...
-
Operations Manager
9 hours ago
Company Dallas, United StatesWe are seeking an experienced Operations Manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments toward maximum productivity. Additionally, you'll display a proven ability to develop and mainta ...
-
Manager - IT Operations
4 days ago
Brown & Brown Insurance Dallas, United StatesBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. · It's an exciting time to join Brown & Brown Our business is growing both in North America and internationally which emphasizes the need to ...
-
Operations Manager
2 weeks ago
Bunzl Dallas, United States Full timeSUMMARY: The Operations Manager will ensure execution of our customers' fulfillment and distribution requirements, monitor, and maintain proper safety and security controls, and support appropriate inventory integrity controls within budget requirements, be responsible to provide ...
-
Regional Operations Manager
3 weeks ago
DSJ Global Dallas, United StatesThis is a newly created role within the high growth ecommerce space The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated In this role, you will ...
-
Manager, Operations
4 days ago
Texas A&M Agrilife Research Dallas, United StatesThe Facilities/ Operations Manager will oversee the efficient operation and maintenance of all facilities and grounds at the Texas A&M Agri. Life Research and Extension Center. This position will be responsible for managing janitorial and facilities Operations, Operations Manager ...
-
Senior Operations Manager
1 day ago
Imploy Dallas, United StatesPurpose: The Senior Operations Manager in the Quick Service Restaurant (QSR) · industry oversees the efficient and profitable operations of multiple restaurant · locations. This role involves strategic planning, team management, and ensuring high standards of customer service a ...
-
Operations Manager
2 weeks ago
Bunzl plc Dallas, United StatesThe Operations Manager will ensure execution of our customers' fulfillment and distribution requirements, monitor, and maintain proper safety and security controls, and support appropriate inventory integrity controls within budget requirements, be r Operations Manager, Operation ...
-
Operations Manager
2 weeks ago
OVME Dallas, United StatesJob Description · Job DescriptionDescription The Operations Manager, in support of the Director of New Studio Openings and Operations, is responsible for the oversight of specific operational platforms, completing studio operations' activities, and support of New Studio Openings ...
-
Operations Manager
2 weeks ago
GES Dallas, Texas, United States PermanentOverview: · GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medic ...
-
Operations Manager
6 days ago
Beacon Hill Preparatory Institute Dallas, United StatesOperations Manager · Company Overview · Beacon Hill (BH) (or Beacon Hill Preparatory Institute BHPI) is a non-profit organization that provides critical supplemental math and reading tutoring and enrichments to students in the Dallas and Fort Worth Public, Private & Charter Scho ...
-
Operations Manager
1 day ago
GAT Airline Ground Support Dallas, United StatesSummary · The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations. · Job Responsibilities · Overall Job Duties · Promote and embody the company core values, ensuring all team members are committed · Responsible for pro ...
-
Operations Manager
1 week ago
Geodis Dallas, United StatesOperations Manager · Who We Are, · GEODIS is a global third-party logistics provider (3PL for short) powering A Better Way to Deliver for some of the top brands and manufacturers. · Your role on this team:Establishes and leads operations procedures for activities such as verifi ...
-
Operation Manager
2 weeks ago
Diverse Lynx Dallas, United StatesJob Title - Operation Manager · Location - Dallas, TX or Denver, CO · Type - Full time/ Contract · Job Description: · Look for a person who have Management exp with RAN background · Responsibilities: · Partner to develop the application/network design documents as required for d ...
-
Operations Manager
4 weeks ago
Natura Dallas, United StatesOperations Manager · Natura, the leading provider of interior horticultural design, installation, and maintenance services in Texas and Florida, seeks a highly motivated Operations Manager to join our dynamic team. In this results-driven role, you'll play a pivotal part in ensuri ...
-
Operations Manager
1 week ago
BEACON HILL Dallas, United StatesJob Description · Job DescriptionOperations Manager · Company Overview · Beacon Hill (BH) (or Beacon Hill Preparatory Institute BHPI) is a non-profit organization that provides critical supplemental math and reading tutoring and enrichments to students in the Dallas and Fort Wort ...
-
Manager, Revenue Operations
1 week ago
Allscripts Dallas, United StatesWelcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At V ...
-
Operations Manager
1 week ago
Fiesta Mart Dallas, United StatesFiesta Mart S Lancaster [Department Supervisor] As an Operations Manager at Fiesta Mart, you'll: Maintain the integrity of the inventory for all non-perishable items including receiving integrity; Provide the correct order and delivery schedule of vendors to the replenishment tea ...
Samsung Regional Operations Manager - Dallas, United States - 2020 Companies, Inc.
Description
Job Description
Job DescriptionJob Type:
RegularWork Location:
Remote - TX - DallasOverview:
2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.
The Regional Operations Manager is responsible for managing and ensuring the brand's technical standards are being met at assigned authorized service locations.
Critically, the role will help to define, create and implement short, mid, and long-term support plans to ensure both the end user customers' needs and Samsung needs are fulfilled.
The ROM role is pivotal in ensuring execution aligns Samsung's brand vision is brought to life at assigned locations and you will be tasked with making decisions on behalf of the brand to ensure market success.
The ROM is cross-functional, engaging multiple client, retailer, and support groups. ROMs will consolidate, analyze, and interpret data from call/request drivers and KPI results, and ultimately present findings to the Client Operations team.
What's in it for you?
#STPHNP
Job Description:
Responsibilities include;
Required skill sets to be successful in the role include;
A week in the life would include;
Qualifications
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
