Technical Support Engineer for DACH region - Laguna Hills, United States - Velocity Solutions

Velocity Solutions
Velocity Solutions
Verified Company
Laguna Hills, United States

11 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description

Primary Responsibilities:

  1. Serve as the main point of contact between customers and the company, utilizing expertise in inverter and battery technology to promptly resolve customer issues.
  2. Provide comprehensive support for BESS, including inverter technology, both in the office and in the field.
  3. Deliver support and develop service solutions for customers, including commissioning and site acceptance services, repairs, maintenance, testing, upgrades, and rework activities.
  4. Ensure timely and effective webinars and on-site training sessions, as well as up-to-date documentation, work instructions, and processes.
  5. Maintain high levels of customer satisfaction and respond appropriately to customer feedback for continuous improvement.
  6. Prepare documentation and work instructions, actively participate in claim management and RMA processes, and provide customer feedback and analysis support.

Requirements:

  1. Education in Electrical Technology or Engineering, with knowledge of inverter technology.
  2. Experience in the PV Inverter and Energy Storage System industry preferred.
  3. Experience in claim handling, problem-solving, and execution.
  4. Ability to work independently and with structure in an international environment.
  5. Strong customer orientation, with excellent discipline, teamwork, and self-motivation.
  6. Fluent in spoken and written German.
  7. Willingness to travel frequently for
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