Part Time Program Specialist - Anaheim, United States - City of Anaheim, CA

Description

Salary: $ $20.51 Hourly

Location : City of Anaheim, CA

Job Type: Part Time

Job Number:

Department: Community Services - Recreation

Opening Date: 12/06/2023

Description

The City of Anaheim Community Services Department is seeking a Program Specialist for the TreePower Program.

Under minimal supervision, this position supports the TreePower Program which provides property owners in Anaheim with appropriate tree species to increase natural cooling within structures and conserve energy. This is a part-time year round position of approximately 30 hours per week and includes some evenings and Saturdays. Bilingual- English/Spanish speaking is highly desirable.

Ideal candidate has some knowledge of arboriculture, landscape design, and horticulture. Experience providing excellent customer service, working independently and communicating effectively.

Incumbents are responsible for setting appointments, coordinating homeowner participation, conducting audits and helping customer select the right trees to provide shade and save energy, following program guidelines, and instructing residents on proper care and maintenance of trees, maintaining exemplary level of customer service, courtesy and professionalism, providing office and clerical support, answering inquiries from the public, logging and processing customer requests and complaints, entering data into database, creating letters, reports, and other written communication as required, keeping and accessing highly detailed records, and participating in community awareness campaigns to promote the program.

DISTINGUISHING CHARACTERISTICS:

This class in the Recreation Services series has lead, program coordination, administrative, and/or day-to-day operational responsibilities. Incumbents are responsible for supervising, coordinating, and participating in recreation programs to ensure that City facilities, recreation programs, activities, and service are safe and effective and provide the highest level of customer satisfaction for public use. Responsibilities include planning, scheduling, and directing the recreation program operations, activities, and services in a timely manner, and performing a wide variety of tasks in the operations and activities of a recreation program and/or facility. This class is distinguished from the Senior Program Specialist in that the latter is responsible for all program planning, staff supervision, and administration for a particular recreational program area.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Set appointments, coordinate homeowner participation and instruct residents on proper care and maintenance of trees.
• Meet residents/owners at their properties to conduct audits and help them select the right trees for the site; distribute follow up information to residents.
• Organize and/or perform tagging, moving, watering, delivering, and planting trees.
• Maintain exemplary level of customer service, courtesy and professionalism.
• Provide office and clerical support. Answer inquiries from the public, log and process customer requests, enter site audit data into database.
• Create letters, reports, mailing labels and other written communication as required.
• Enter data, keep and access highly detailed records.
• Act as City representative, in person and over the phone, to patrons and the general public concerning questions, problems, concerns, and activities in the provision of TreePower and recreation program operations, activities, and services.
• Participate in community awareness campaigns to promote the program.
• Document all incidents involving injury, behavioral problems, damage to city or private property, and/or unusual events; communicate as appropriate to supervisor, parents, and others.
• Ensure the safety of the public and staff at all times by inspecting, patrolling, monitoring and instructing on the safe use of the program facilities, equipment and supplies; maintain a safe, clean and tidy environment; report unsafe conditions or illegal activities.
• Attend regular staff meetings; maintain positive working relationships with co-workers, other departments and outside agencies.
• Assist in ordering supplies and materials for projects and activities; reserve needed buildings and equipment.
• Plan, organize, implement, lead, and assist in one or more recreation program, activities, and/or systems at one or multiple sites.
• Update and implement policies and procedures, including standard operating procedures for assigned programs and facilities.
• Participate in ensuring compliance with relevant permitting and licensing laws and guidelines; maintain and update all records required by Federal, State, and local regulatory agencies; interpret and apply policies, procedures, laws, codes, and regulations; assist in education about the enforcement of rules and regulations; ensure adherence to rules and ordinances.
• Assist and participate in recreation services special events, including setting up and taking down equipment and materials and facilitating activities.
• Develop and prepare brochures, flyers, newsletters, and other materials; process registration in the Department's program registration and facility reservation system, fees, refunds and deposits.
• Administer basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) as necessary.
• Plan, develop, and provide recreation program work; research excursion sites; communicate status of activities and services to appropriate personnel.
• Assist in the recruitment and selection of staff and volunteers; provide training, orientation, and guidance to assigned staff; provide input to performance evaluations.
• Monitor facility use; open, close, and secure buildings for events and assist in the supervision and preparation of the facility and amenities for patron use.
• Train staff and volunteers in work methods and relevant safety precautions.
• Perform related duties and responsibilities as required.

Qualifications

Experience and Training Guidelines: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:

Experience:

• Two (2) years of experience related to the recreation or tree power programs to which assigned.
• Experience, education or knowledge of Horticulture, Arboriculture or Landscape design.
• Experience working with the public.
• Experience with word processing, spreadsheet and database software applications and ability to generate reports as required.

Knowledge of:

• Principles and practices of basic public relations techniques.
• Business arithmetic and statistical techniques; modern office practices, methods, computer equipment and computer applications.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for effectively dealing with individuals of various ages, various socioeconomic and ethnic groups, and effectively representing the City in contacts with the public.
• Techniques for providing a high level of customer service by effectively dealing with public, vendors, contractors and City staff.
• Basic principles of employee and volunteer supervision and training.
• Principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs; recreational, cultural, age-specific, and social needs of the community.
• Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
• Recreation site management and oversight.
• Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
• Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Principles and procedures of record keeping, cash handling, and report preparation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.

Ability to:

• Plan, oversee, and implement the TreePower Program operations and activities.
• Operate modern office equipment including computer equipment and software programs.
• Maintain accurate logs, records, and basic written records of work performed.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment with general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Use of personal vehicle on City business (mileage reimbursed).
• Bilingual English/Spanish or English/Vietnamese speaking is highly desirable.
• Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers.
• Plan and prepare recreation activities, reports, and other related program materials; understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Work independently while supervising facilities and user groups.
• Understand, interpret, and apply facility use policies and procedures.
• Provide courteous assistance to facility patrons.
• Lift and move tables and chairs and arranging facilities for community events and/or meetings.
• Handle rescues, medical emergencies and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR).
• Maintain facilities and equipment in a clean, safe, and secure manner.
• Learn and operate the CLASS registration information system.

License/Certification Required:

Possession of a valid California Driver's License by date of appointment.
Note: Possession of a current (less than two years) tuberculosis clearance slip by date of appointment. Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors.

Supplemental Information

This is a part-time position usually averaging 20-30 hours per week. A minimum number of hours is not guaranteed.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Wednesday, December 20, 2023 at 5:00 p.m. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from competition. Stating "see resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

RETIREMENT - Anaheim employees become members of the California Public Employees' Retirement System (CalPERS).

Employees hired prior to or after January 1, 2013, who are an existing CALPERS member or a member of an agency with reciprocity with the City of Anaheim, will be enrolled in the 2.7% @ 55 CalPERS retirement benefit formula. Employees' contribute 4.75% on a pre-tax basis for this enhanced retirement benefit.

Employees hired after January 1, 2013, who have never been a CALPERS member, or is a member of a retirement system (CalPERS or reciprocal) but has a break in service longer than six (6) months, will be enrolled in the 2% @ 62 CALPERS benefit formula. Employees contribute 6.75% of the normal benefit costs for this retirement benefit.

Members are eligible for a pension at retirement with five or more years of full - time equivalent service and age 55.

DEFERRED COMPENSATION PLAN (457): The City of Anaheim enrolls part-time 20-Hour employees in a Deferred Compensation Plan Employees contribute 7.5% of their earnings (before taxes).

Part time 30-hour and 20-hour Employees hired after March 31, 1986 pay 1.45% contribution towards the Medicare Plan. The City does not participate in Social Security.

01

Please identify your experience in customer service.

• More than three (3) years.
• Between one (1) year and three (3) years.
• Less than one (1) year.

02

Please describe in detail your experience in customer service.

03

Please identify your experience, education, or knowledge of Horticulture, Arboriculture, or Landscape Design.

• More than twelve (12) months.
• Between six (6) months and twelve (12) months.
• Less than six (6) months.

04

Please describe in detail your experience, education, or knowledge regarding the above question (Horticulture, Arboriculture or Landscape Design).

05

Please identify your knowledge of Microsoft Word.

• Advanced
• Proficient
• Beginner

06

Please identify your knowledge of Excel.

• Advanced
• Proficient
• Beginner

07

Please identify your knowledge of Microsoft Access.

• Advanced
• Proficient
• Beginner

08

Are you available to work days, nights, and weekends?

• Yes
• No

09

If you answered NO to the question above, please list dates and times you are available to work. If you selected YES, please enter N/A.

10

Besides English, please list any language(s) that you speak proficiently.

11

This position requires the ability to lift up to 50 pounds, as well as active participation in program activities with the ability to walk, run, and bend. Do you understand this requirement?

• Yes
• No

12

Do you possess a valid California driver's license?

• Yes
• No - I am eligible to obtain by date of hire.
• No - I am not eligible to obtain a California driver's license.

Required Question