Customer Relations Specialist Sed - Saint Petersburg, United States - Orkin

Orkin

Verified Company

Saint Petersburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests
.
As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise.

That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our
Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you.

You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You'll have
more than a job—you'll have a
career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive
opportunities to volunteer and give back.

With Orkin's award-winning training program, you'll
receive all the tools you need to succeed. That means no industry experience required to start building your career.

Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.

Responsibilities:

As a
Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.

You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.

Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windowsbased & Webbased system to track routes and optimize current and future schedules—don't worry, we will train you
Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customer's privacy and other proprietary information

What type of benefits will you receive?

Competitive earnings

- $ per hour

Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program

Why should you choose Orkin?

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing and is a recession resistant line of business
You have a serviceoriented mindset that leads you to build loyalty and trust with clients
You hold yourself responsible to commitments
You value being part of a team
You want to join a company that supports the community

-
Orkin is financially stable and growing as the largest subsidiary of
Rollins, Inc
, (NYSE:

ROL), headquartered in Atlanta, GA

**_
Are you ready to join the Best in Pests?_**Qualifications:
What do you need to be successful?
-
Previous experience in Customer Service or Sales preferred:

High School Diploma or equivalent required
Ability to pass a drug screen and background check is required
Excellent interpersonal and communication skills
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
Be able to regularly lift and/or move up to 25 pounds
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer_