Spanish Customer Service Representative - Pawtucket, United States - Varlyq Technologies Pvt. Ltd.

Varlyq Technologies Pvt. Ltd.
Varlyq Technologies Pvt. Ltd.
Verified Company
Pawtucket, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Spanish Customer Service Representative

Address:
Remote to RI, MA, CT

Duration: 0-3+ Months (Possible Extensions)

Hours: 1st Shift (Monday to Friday)

Pay Rate:
$17.50/Hour on W2 (All Inclusive - No Benefits)

  • Understand the collector community/passion and provide best resolution for fan collectors; ability to deescalate, take ownership and provide outstanding service with every interaction.
  • Ability to effectively manage multi support systems.
  • Maintain an indepth knowledge of all products and processes.
  • Identify and accurately call out potential trends and consumer concerns.
  • Understanding knowledge of collector brands
  • Transformers, Star Wars, Marvel, etc.
  • SAP knowledge a plus

What you'll bring:


  • Excellent Customer Service Skills
  • Proven leadership skills
  • Ability to work with a high degree of accuracy and attention to detail.
  • Highly developed ability to communicate clearly, accurately, and professionally, both verbally and in writing
  • Strong technical aptitude and knowledge of PC and Mac
  • Ambitious with ability to prioritize strong organizational and time management skills.
  • Ability to work effectively in a facedpaced environment/ learn and adapt quickly in a demanding customer service environment.
  • Ability to accurately assess the entire situation to make an informed decision.

Required:


  • Minimum of 3years in a contact center environment preferred.
  • Associates degree preferred or a combination of some college and equivalent work experience.
  • Bilingual/multilingual in French Canadian or Spanish a plus.

Job Types:
Full-time, Contract


Pay:
Up to $17.50 per hour

Expected hours: 40 per week


Experience level:

  • 3 years
  • 4 years
  • 5 years

Shift:

  • 8 hour shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Education:


  • Associate (required)

Experience:

Customer Service: 3 years (required)

  • ERP-

SAP:
1 year (required)
Microsoft Excel: 1 year (required)


Language:


  • Spanish (preferred)
  • French Canadian (preferred)

Work Location:
In person
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