Pharmacy Vaccine Account Representative - North Wales, United States - Merck Sharp & Dohme

Merck Sharp & Dohme

Verified Company

North Wales, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources.

We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities.

The Pharmacy Vaccine Account Representative (PVAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model.

The PVAR is responsible for engaging with assigned customers (i.e., pharmacy, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health.

They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.

The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations.

The PVAR reports to the Customer Team Leader (CTL), Vaccine Customer Center, and works in close collaboration with broader Vaccine Field Sales team.

This position is a hybrid sales position with ~70% of the engagements with HCPs occurring remotely and ~30% requiring travel for the purpose of live customer engagements, exhibits, internal/external company meetings and relevant vaccine business activities.
Typical hours of operation are 8AM 7PM EST, Monday
Friday, adjusting hours aligned to the geographical time zone based on residence. Our Team provides vaccine information and support to customers across time zones, as a result job hours vary depending on territory assignments.
For all our Company employees, please initiate a discussion with your manager to review your interest in this opportunity and to determine alignment (readiness/availability) with your Employee Development Plan.

Primary Responsibilities:

Account Management & Contracting

Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.

This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.

Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
Manage customer supply, product transition, and backorder challenges and communications.

Sales Acumen

Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments.

Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.

Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.

Customer Segmentation & Targeting

Evaluate and prioritize business across assigned customer segments.
Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.

Position Qualifications:

Education:

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S1

Bachelor's degree with 03 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

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S2:

Bachelor's degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sa