Project Manager - Houston, United States - ARCHER Systems, LLC

ARCHER Systems, LLC

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

***
Position Location: Houston, TX (ON SITE)

JOB RESPONSIBILITIES:

Manage multiple projects as part of our Presettlement team including the management of a team, communication with all necessary clients, review of necessary documents to determine scope of work for the project and communications to the team on project timelines and expectations.
Ensure cross training of team members to allow for maximum utilization of employees to transition each to the project based on deadlines and department needs.
Manage resources and re allocate resources as needed.
Maintain excellent customer service at all times (positive, empathetic, and professional)
Ensure customer satisfaction and that your team provides professional customer support.
Act as internal representative for assigned law firm clients, advocating for their needs and escalating issues as necessary.
Acknowledging and resolving customer complaints.
Knowledgeable/fast learner
Respond to a high volume of complex status inquiries from law firm clients.
Anticipate issues: communicate with firms proactively, predict problems, and escalate as needed to senior management.
Recommend process improvements to management team (Lessons Learned and Best Practices)
Providing feedback on the efficiency of the customer service process.
Work with all levels of internal team and external clients.
Solutionsoriented and committed to offering solutions when flagging an issue to the management team.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

35 years of experience in project management and management experience
Experience managing people resources and reallocating teams to different projects as needed
Ability to communicate well with teams, peers, clients, and across all levels of the company
Excellent communication (oral and written) and presentation skills
Intermediate Microsoft Suite (Word, Excel, Outlook, Adobe) skills
Ability to multitask, prioritize, and manage time effectively
Progressive Leader (comfortable with change and progress, exceptional people skills, leads by example, empathetic)
Selfstarter with a high degree of personal accountability
Comfortable in an extremely fastpaced environment
Proven customer support experience
Actively solicits and accepts feedback and works to improve own performance continuously
Experience working with high level executives
Ability to work cooperatively in crossfunctional, multiple geographic location setting
Decisiveness and sense of urgency; ability to take action quickly on issues that matter
Highly organized and detail oriented.
Clear, confident communicator who is able to succinctly explain business processes to clients
Commitment to service and intrinsic belief that clients are relying upon you to get their job done
Exudes personal characteristics imperative in a senior team member: integrity, inclusion, patience, and a positive attitude
High school diploma or equivalent

Preferred:

1+ years of experience in call center, legal services or other related field
Medical terminology knowledge
College Degree

BENEFITS

401(K)
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Short Term Disability
Long Term Disability

ABOUT ARCHER

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly.

The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action)

litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census

preparation and management.

ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.