Deskside Support refers to technical assistance and troubleshooting provided to users at their physical workstations or desks. This can include hardware and software support, as well as guidance on how to use various tools and systems - Samsula-Spruce Creek, United States - NovaWorks

NovaWorks

Verified Company

Samsula-Spruce Creek, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Job Summary:

As a Desk Side Support Field Engineer in Samsula-Spruce Creek, you will be responsible for a variety of tasks related to the installation, diagnosis, maintenance, and servicing of computer-related products.

This includes desktops, laptops, printers, network devices, standard software, and entry-level servers, both at customer sites and depot locations.

You will be able to handle a range of support tasks independently or under the guidance of Help Desk or Service Desk directives.

Your expertise will be crucial in resolving product support issues, from routine troubleshooting to more complex repairs and device optimizations.

Primary Responsibilities:

Independently manage the implementation of IMAC Service (IMAC) for the standard Wintel client environment within our company campus in Samsula-Spruce Creek.

Provide deskside support for users and coordinate with external hardware service providers for repairs (break & fix) of used hardware, including mobile devices.

Manage spare parts and replacement device processes. Offer support for iPhones/iPads and configure network connections for notebooks and mobile devices at customer sites. Provide support, guidance, and training to users on hardware usage, core applications, and data recovery procedures. Maintain accurate records of service orders within our ticketing system.

Key Qualifications:
Proficient in MS operating systems (Windows 10, 11), MS Office 365 applications, and Apple OS, as well as standard software products